Training Courses - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - e-automate Training

Training Courses

The key to increased profitability is increased productivity.

You know this. In fact, increasing your productivity was probably one of the major reasons you purchased your e-automate system. Lack of training can be one of the biggest barriers to increased productivity. You didn’t buy your e-automate system to have it only 50 percent utilized. That’s why Digital Gateway has created the New User E-ssentials, Online essentials, and Advanced essentials training programs.

Training Resources
To access different sections of our new site, please click the appropriate link below.

Training Courses - General Information
Training Policies and Registration
Classroom Training Calendar
Online Training Calendar

Classroom New User Essentials Agenda (PDF)
Online/Video Course Descriptions (PDF)
Training Course Guide (PDF)



New User Essentials
The New User Essentials training program is composed of five different courses for your employees and the varied roles they fulfill in your business. Each course is focused on different e-automate modules to target different employee responsibilities. These courses provide extensive guided practice using your e-automate software.

Here are the courses details:

Training is a key to success with your e-automate software. It is important to get the right training at the right time. Training too soon risks your employees forgetting key processes prior to going live and training too late risks employee frustration and entry errors. Digital Gateway recommends that your employees be trained within eight weeks of your e-automate go-live date. Because training courses are offered every month, this gives your employees two different course offerings to choose from.

Course Audiences: As described above, each course has a unique audience that should attend. All courses are not for all personnel. Please use the above course audience descriptions to best determine who should attend each course. All of the new user essentials courses occur within one calendar week.



Note: Above times are meant to be a general time guide. Any regional training offering times are subject to change based on location. Digital Gateway confirms exact times in confirmation emails.

While not recommended we are aware that some companies will send an employee to all new user essential courses during one week. We offer a word of caution here, e-automate is simple and easy to use but the sheer volume of information is near impossible for any one employee to handle and retain in one week. We recommend different users with different responsibilities attend the appropriate courses. This is the chance for your employees to learn your e-automate system inside and out, allowing you the maximum benefits your investment has to offer. Carefully select the employees to attend each course. Companies with e-automate trained professionals operating the system are sure to see productivity — and consequently, profitability — increase dramatically and rapidly.


Advanced Essentials
Advanced essentials is composed of a series of online courses taught at a variety of times throughout the year. Advanced essentials courses are Gold level courses and are available to customers who are on H.E.L.P., Gold, Gold Plus and all Platinum Training plans at no additional charge. The advanced e-ssentials online courses are: For a complete list of courses currently being offered see the online training calendar.

Online Essentials (Live Webinars and Learning Videos)
Online essentials is a suite of 30 online courses meant to augment your e-automate knowledge. Online courses are ideal for learning specialized features, newly released features, or other Digital Gateway products like, Digital Task Force. Below is an example of online training courses. For a complete list of courses currently being offered see the online training calendar.

Online Examples
  • Using dispatch console
  • Using the AR console
  • Digital Task Force basics
  • Contract & meter basics
  • Advanced contracts
  • Inventory logistics console
  • E-views
  • Equipment history tracking
  • Physical inventory
  • Vendor and customer returns
  • Automated meters


Training Courses - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - e-automate Training

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