All the information your technicians put into RemoteTech is seamlessly integrated back into your e-automate and all in real-time, ultimately taking a lot of burden off of your dispatchers and service manager so they can focus on providing the best customer experience they can for your business.Information from RemoteTech can be shared with your dealership in real-time or service calls can be handled offline and synchronized with the system later. At about one-third the cost of other comparable solutions, it won't take long to see big dividends.
Some of the key features of RemoteTech:
Item lookup is a tool in RemoteTech than can be used by Technicians to query inventory item information from your dealership's e-automate database, all it requires is a live connection to the internet.
Technicians can use this feature to create service calls in the field. When creating service calls technicians are required to create a call using the equipment number assigned to the equipment. If the technician does not know the equipment number he/she can lookup the number using information about the customer, serial number, make, model, and item description.
Process Service Call
When working on a fax machine technicians can use the Fax Test tool to request a fax be sent to a fax machine in which they are working.
Technicians can use the call list to see a list of service calls assigned to them. The call list also provides access to the "Logout" link, "Tools" link, and "Parts Transfer Requests" link. In the call list section, RemoteTech can display the service call number as a link as well as the:
For additional information about a call, the technician can click the "Call Number" link to begin work on the call or view additional information.