Remote Tech

Supercharge the most important
profit center of your business

Service can make or break your gross profit margin. RemoteTech is helping hundreds of dealers nationwide to extend their profitability through better service management. As an add-on module product for e-automate dealer management software, you can use RemoteTech to supercharge your field service technicians with the ability to get service call information, manage service activities, and input data while out in the field using a laptop, iPhone, Android, Windows Mobile, or Blackberry.

All the information your technicians put into RemoteTech is seamlessly integrated back into your e-automate and all in real-time, ultimately taking a lot of burden off of your dispatchers and service manager so they can focus on providing the best customer experience they can for your business.Information from RemoteTech can be shared with your dealership in real-time or service calls can be handled offline and synchronized with the system later. At about one-third the cost of other comparable solutions, it won't take long to see big dividends.

Some of the key features of RemoteTech:

Technician call queue
Dispatch, arrival, record parts, meters, labor, odometer, service notes
Call history, including full details
Reschedule
Field Transfer for tech to tech part exchange
Timecard entry
Integrated mapping using Google Maps™
App-based barcode scanning for parts entry
Field Manager tools:

Call list report with several report filters
Reassign calls

Item Lookup

Item lookup is a tool in RemoteTech than can be used by Technicians to query inventory item information from your dealership's e-automate database, all it requires is a live connection to the internet.

Item number
Item description
Vendors number
Past vendor numbers stored in the vendor history

Call Lists

Date filter
Tech filter
Territory filter
Status filter

All Open Statuses
All Statuses
Cleared
Completed
Dispatched
On Hold
Invoiced
OK to Invoice
Pending
Scheduled
Canceled

Customer filter
Equipment filter

Create Call

Technicians can use this feature to create service calls in the field. When creating service calls technicians are required to create a call using the equipment number assigned to the equipment. If the technician does not know the equipment number he/she can lookup the number using information about the customer, serial number, make, model, and item description.

Time Entry

Create Time Card
Verify Daily Time
Submit Time Cards

Process Service Call

Dispatching and Arriving
Record Materials Used
Record Meters
Record Problem and Repair Codes
Record Miscellaneous Information
Edit Labor on Service Calls
Complete or Reschedule a Call
Release a Parts Available Call

Field Transfers

Transfer link to transfer the item(s), at the listed quantity, to the identified technician
Edit link to modify the quantity or serial number leaving the technician's stock and then transfer the modified items
Cancel link to deny the request and keep the inventory
Status filter

Fax Test

When working on a fax machine technicians can use the Fax Test tool to request a fax be sent to a fax machine in which they are working.

Call List

Technicians can use the call list to see a list of service calls assigned to them. The call list also provides access to the "Logout" link, "Tools" link, and "Parts Transfer Requests" link. In the call list section, RemoteTech can display the service call number as a link as well as the: