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Digital Gateway’s Flagship ERP System to be Rebranded as ECi e-automate® Software

Transition reflects plan to more closely align e-automate with the ECi family of products

Provo, Utah — Monday, January 27, 2014: Digital Gateway, Inc., a subsidiary of ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced its plans to start branding its flagship ERP system for the office equipment industry as ECi e-automate® software, complete with new logos for the software and its suite of add-on products. The new product name and logos more closely reflect the growing identity of e-automate software as part of the ECi group of office equipment ERP solutions. Digital Gateway will continue to operate as a separate company within the ECi Software Solutions family.

ECi acquired Digital Gateway in September 2011, making it the newest member of ECi’s Office Equipment Division. In the 2+ years following the acquisition, Digital Gateway has made some important changes that have benefited both staff and customers.

“We’ve invested heavily in the e-automate software over the past year,” said Laryssa Alexander, President of ECi’s Office Equipment Division. “Our development team has poured countless hours into evolving the software to tackle both technological and strategic changes that have arisen in the industry. We’ve also actively recruited and cross-trained personnel across our Office Equipment Division to provide more flexible implementation and support resources. These additions will ensure that e-automate users will have access to similar resources as the rest of the ECi customer base.”

The brand transition will take place over the next few months with no noticeable impact to Digital Gateway’s current operations. Users of e-automate software and the public will experience this transition as a change in aesthetics represented through the various ways Digital Gateway communicates with the industry (advertisement, emails, websites, etc.).

“ECi’s Office Equipment Division continues to be a shining star for office equipment dealers seeking the best in technology,” said Ron Books, President and CEO of ECi Software Solutions. “The rebranding of e-automate software to include ECi is a representation of our continued commitment to the industry. We want customers and prospects to know that the entire ECi family of companies has the dealers’ interests at heart and will continue to invest in staff, resources and product development so that our dealers continue to grow and prosper.”

About ECi Software Solutions
The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi companies have served the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and jan/san sectors. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, England and the Netherlands. For more information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367..

All trademarks are the property of their respective owners.




RJ Young Company Successfully Implements e-automate® Across All Facilities

Digital Gateway’s Hands-on Approach Ensures Smooth Transition of 20 RJ Young Dealer Locations

Provo, UT –November 8, 2013: Digital Gateway, Inc. (DGI), a subsidiary of ECi Software Solutions and the developer of e-automate® ERP software, today announced that RJ Young Co., one of the nation’s recognized leaders in document management solutions, has successfully implemented DGI’s e-automate ERP software across all of its facilities. RJ Young went live with the DGI system in the fall of 2013.

“We are excited to welcome RJ Young Company to our e-automate community,” said Laryssa Alexander, President of ECi Software Solutions’ Office Equipment Division. “Like the thousands of other dealers that have made the decision to move to e-automate, RJ Young Company will continue to see their strong growth supported and amplified through the industry-specific strengths and efficiencies inherent in the e-automate solution. Working hand-in-hand with the Digital Gateway team and its decades of experience, RJ Young seamlessly implemented e-automate across all of its locations.”

E-automate is the leading enterprise resource planning (ERP) solution for office equipment and managed print service dealers that provides full-featured accounting, inventory control, sales, service dispatch, contract processing and much more. It is specifically designed for dealers of all sizes and complexities to help improve processes that will save time, resources and money. One of the most important things for a dealer is the ability to deliver top-notch service to customers at competitive prices. E-automate helps them do this through visibility, connectivity, and automation while driving efficiencies into the entire business.

“RJ Young chose e-automate because we needed a robust system to keep pace with our growth, and that requires being able to handle the rigors of a complex portfolio of products, services and customers, all while supporting our in-house leasing model and advances we’re making in operations and logistics systems,” said Chip Crunk, owner of RJ Young.

“During our rigorous selection process, we spent time in Provo with the e-automate staff, which assured us that we would have a highly skilled and knowledgeable customer support team behind us through the conversion of our systems,” added Sam Shallenberger, CFO at RJ Young. “Thanks to their help, the conversion went very smoothly due to pre-planning and training investment RJ Young made early on in the process in consultation with DGI’s assigned training specialist.”

“We have a busy but rewarding schedule ahead of us as many more dealers near the completion of their conversion to e-automate,” said Alexander. “E-automate continues to prove its ability to scale with the varied needs of our valued customers like RJ Young Co., from start-ups to large, nation-wide operations.”

About RJ Young Company
RJ Young Company is the largest independent office equipment and business solutions provider in the Southeast. They offer the latest technology to scan, secure, share, manage and print information efficiently. RJ Young has been in business for over 58 years. They are headquartered in Nashville, Tennessee and have over 450 employees throughout five states and 20 locations. For RJ Young’s complete range of products and services, visit www.RJYoung.com. You can also like them on Facebook, follow on Twitter, or read about current trends and technology on their Blog at http://blog.RJYoung.com.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,350 dealerships drive their business operations successfully with its innovative e-automate ERP software. To learn more about Digital Gateway and its e-automate dealer software, visit www.digitalgateway.com.

All trademarks are the property of their respective owners.




Beyond Technologies is Now an Authorized Digital Gateway Training and Consulting Provider

Perris, CA - October 24, 2013: Beyond Technologies, Inc. is proud to announce that we are now an authorized Digital Gateway training and consulting provider. With over 30 years of office equipment industry experience and twelve years training on Digital Gateway’s flagship e-automate® ERP software system, Beyond Technologies is now available for direct engagements.

“Beyond Technologies has taken a strong leadership position by teaming up with Digital Gateway, providing office equipment organizations with the training and consulting solutions needed for the dominant software platform in our industry. It is vital for an enterprise to streamline processes, innovate and take utmost advantage of the latest technology and best practices to sustain profits and stay ahead of the competition,” said Dan Doerner, President and Senior Consultant of Beyond Technologies.

Over the past 8 years Dan Doerner has been a Consultant and Trainer for Digital Gateway, developer of the e-automate ERP software system. In his role as a Digital Gateway employee and consultant, Dan has been involved in hundreds of "Go Live" visits as well as follow-up training and optimization classes. He has trained and coached thousands of employees, managers, executives and owners.

e-automate is a registered trademark of Digital Gateway, Inc. All rights reserved.

About Beyond Technologies, Inc.
Beyond Technologies consulting services are about helping our clients realize business value through business process improvements and IT transformation. Our goal is to enable our clients to develop practical, outcome-based solutions that meet the ever-growing and changing needs of the office equipment dealer.

If you would like more information about this topic, please contact Dan Doerner at 951-254-9498 or email at dan@gobeyondtech.com.




Digital Gateway Hits Another Milestone With Its 1350th e-automate® Dealer

Provo, Utah — October 24, 2013: Digital Gateway, Inc., a subsidiary of ECi Software Solutions, today announced that the 1350th dealer has implemented its e-automate Dealer Management Software, further bolstering e-automate’s position as the most-used ERP software in the BTA Channel, according to survey data in the 2012 Business Technology Association Service Report. Dealers such as Smile Business Products, Inc., and Thermocopy of Tennessee, Inc. are among the many businesses that have joined the e-automate community over the last year.

“The unique combination of innovation excellence and industry experience embodied in e-automate offers the most compelling value proposition to the dealer community,” said Laryssa Alexander, President of Digital Gateway. “E-automate has always been thoughtfully developed to provide the most comprehensive business management software to meet the demanding needs of office equipment dealers. In contrast to horizontal software platforms, our dedicated focus and experience sets e-automate apart from any other ERP provider in the office equipment market.”

Digital Gateway’s milestone marks more than just the number of dealers that have switched to e-automate. With more than 35 seamless partner integrations to e-automate generating tens of millions of data transactions per year over e-automate’s partner integration network, Digital Gateway now provides an industry-wide infrastructure that supports more than 20,000 direct and third-party users.

“Through the unified experience of our user base, manufacturers, suppliers, leasing companies, and third-party technology partners, we have built a system that saves the industry millions of dollars a year by streamlining processes and bringing all the critical players in a dealer’s business closer together,” added Alexander. “At Digital Gateway, we are looking forward to doing what we do best—taking care of the dealer community.”

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,350 dealerships drive their business operations successfully with its innovative e-automate ERP software. To learn more about Digital Gateway and its e-automate dealer software, visit www.digitalgateway.com.




BEI Services and Digital Gateway Join Forces in Expanded Technology Alliance

Integration development underway to support ECi Office Equipment Division customers with real-time benchmarking information from BEI Services

CODY, WY – October 22, 2013: BEI Services Inc., the established leader in service department profitability improvement and performance analytics solutions, today announced a strategic alliance with Digital Gateway, Inc. that will improve the dealer experience by allowing seamless communication from DGI’s e-automate® software to the BEI Services database. The enhanced API integration will add enriched functionality and speed-to-market of new features and products of BEI Services while saving time and greatly reducing the manual data exchange efforts between Digital Gateway and BEI customers.

“We have enjoyed a great relationship with all of the companies in ECi’s Office Equipment Division for years and I have always considered them a trusted partner of BEI Services. It is nice to formally announce this enhanced relationship with them,” said Wes McArtor, President of BEI Services. “Since the beginning of BEI Services, we have always seen our data as being very valuable to dealers. Over the last few years we have conducted some very serious studies on our customers’ data both individually, combined, and in varied contrasts. These ’Big Data’ studies have created the customer requirements that have led to our current roadmap of features and functionality. With the new integration to e-automate, we can now offer products we once only dreamed of.”

BEI Services has had a long-standing integration relationship with all of the ERP solutions offered by ECi’s Office Equipment Division ERPs: e-automate, OMD®, and La Crosse™. Data extraction utilities are already built into the ERP systems that BEI Services has been using for nearly 20 years to provide service performance benchmarking to dealerships. With this expanded level of cooperation, BEI Services will be able to create an integration that provides more real-time reporting and expands dealerships’ daily views of technician and machine performance issues, time accountability, verified miles driven, and real-time inventory assessments to help dealers control and eliminate obsolete inventory.

“There is data, and then there is actionable information derived from data. BEI excels in translating a dealer’s operational data and turning it into an intricately painted picture of the ‘who’, ‘why’, and ‘how’ versus just the ‘what’,” said Laryssa Alexander, President of the ECi Office Equipment Division. “We’re all about empowering our customer base through technology and expertise that support their entrepreneurial spirit and profitable growth. BEI’s well-known ability to help dealers truly see their business amongst the flurry of operational numbers is what makes formalizing cooperation between the ECi Office Equipment Division and BEI an easy decision.”

About ECI’s Office Equipment Division
ECI’s Office Equipment Division consists of Digital Gateway, Inc., OMD Corporation and La Crosse Management Systems, Inc. This group of companies is the leading provider of dealer management software solutions for the office equipment industry and leverage the strengths and talents of three elite companies to provide +1,700 dealers with unmatched technology to compete in today’s marketplace.

For more information on ECi’s Office Equipment Division, please email ECinfo@ECiSolutions.com or visit www.ECiSolutions.com

About BEI Services
For more than 20 years BEI Services has been the trusted provider for unbiased imaging device and technician performance benchmarking. Offering a complete array of software tools to address every aspect of your service department’s performance and profitability. Exclusive solutions including Advanced Comparative Reporting, Effective Territory Management, Technician Compensation and Advanced Inventory Management are utilized by the most respected and awarded dealers and manufactures in the industry. A free 2-week trial is available.

For more information, visit www.beiservices.com or call 307.587.8446.




RemoteTech™ Rejoins the e-automate® Software Family

Digital Gateway acquires RemoteTech remote service applications from Tech AnyWare Key team members to join Digital Gateway’s Remote Solutions Group

Provo, UT –October 17, 2013: Digital Gateway, Inc. (www.DigitalGateway.com), a subsidiary of ECi Software Solutions and the developer of e-automate ERP software, today announced that it has acquired the RemoteTech remote service software applications and other intellectual property assets from Tech AnyWare. In connection with the acquisition, Tech AnyWare founder James R. Davis, III and key members of his staff will join Digital Gateway’s remote service solutions group.

“We live in exciting times, and for many of us at Tech Anyware, this will be like coming home,” said Davis. “We have had an amazing run developing and selling the RemoteTech product on our own during these last few years, and we’ve made great strides in RemoteTech’s functionality that has brought a lot of benefits to service organizations all across the e-automate customer base. We’re looking forward to sharing what we’ve learned, and anticipate many great things to come for RemoteTech.”

RemoteTech was originally developed by Digital Gateway to serve as a companion product to the e-automate ERP system. By providing a real-time, easy-to-use, web-based interface integrated to a dealer’s e-automate database, RemoteTech empowers thousands of technicians-in-the-field with one of the most comprehensive and affordable methods to receive, review, and fulfill dispatched service calls from almost any mobile device available in today’s market.

In 2011, Davis left Digital Gateway to set out on his own and acquired the intellectual property rights to the RemoteTech product from Digital Gateway. An entrepreneur at heart, Davis desired to start and build his own company, creating Tech AnyWare and developing, marketing and selling the RemoteTech product. Having achieved much success in the market for remote service products in a short period of time, Davis sought to take Tech AnyWare to the next level of growth and development, and Digital Gateway seemed like a natural fit.

“This is a great day for Digital Gateway and for dealers using e-automate,” said Laryssa Alexander, President of Digital Gateway. “James and the Tech AnyWare team have done a remarkable job with the RemoteTech product. They have continued to grow RemoteTech’s following at an impressive clip, and have introduced features to the product that make RemoteTech increasingly useful to the industries we serve. The commitment and passion James and his team have exhibited over the last few years is one of the most exciting parts of bringing RemoteTech home; because as an organization, we will get to benefit from their continued drive in improving RemoteTech, and by extension, e-automate.”

To learn more about RemoteTech and e-automate please contact Digital Gateway at IS@DigitalGateway.com or call 866-342-8392.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software.




OMD and La Crosse Prevail in Lawsuit Against MWA

Delaware Court of Chancery Rules MWA Materially Breached Confidentiality Obligations, Approves Termination of Agreement

Fort Worth, TX (October 16, 2013): OMD Corporation and La Crosse Management Systems, Inc., subsidiaries of ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that the Delaware Court of Chancery has ruled in their favor in a lawsuit against MWA Intelligence, Inc. for materially breaching the confidentiality obligations in the 2007 license agreement regarding La Crosse’s TechRaptor™ and OMD’s Service-On-The-Go™ software. The Delaware Court of Chancery’s ruling affirms OMD’s and La Crosse’s termination of the agreement, opening the door for their re-entry into the remote service software arena. As a result, Digital Gateway, Inc. has recently acquired the Remote Tech™ service solution from Tech AnyWare, LLC..

“We are extremely pleased with the outcome of the Delaware litigation involving MWA,” said Laryssa Alexander, President of ECi’s Office Equipment Division. “Litigation like this is always a last resort, but MWA’s disregard for its confidentiality obligations under the agreement left us no choice but to enforce our rights. The court granted us the relief we were seeking: termination of the agreement and the return of our software. The real winners here are our customers, who will once again have better and more cost-effective options for their remote service software needs.”

In April 2012, OMD, La Crosse and other ECi companies filed suit against MWA in Delaware after MWA included the confidential license agreement as part of a public filing in a competing lawsuit in California and then, through its attorneys, provided a copy of the complaint and the license agreement to a noted industry analyst who published an article quoting extensively from the confidential terms of the agreement. The agreement contained terms stating it was confidential and could not be disclosed to any third party without the other parties’ consent. The Delaware Court of Chancery determined that MWA’s conduct was a material breach of the agreement and that OMD and La Crosse’s termination was proper.

In its opinion, the Delaware Court of Chancery determined, among other things, that MWA “…ignored its obligation to exercise reasonable care to protect the Confidential Information in the Agreement. Rather MWA orchestrated the dissemination of Confidential Information throughout the industry...” The Court also noted that “MWA has not attempted to cure its breach…” and that it was motivated “not merely by self-interest but by an intent to harm” OMD and La Crosse. Lastly, the Court said in reaching its conclusions that it took “seriously the fact that … MWA falsely denied” providing the agreement to media sources within the industry. The court noted that, “at worst, [Mike] Stramaglio intentionally misrepresented the facts as he knew them.”

“MWA’s material breach of its confidentiality obligations under the agreement is inexcusable, and we appreciate that the court confirmed that in its ruling,” said Gordon Kushner, Vice President and General Counsel of ECi. “When we confronted MWA about this conduct, they attempted to hide from us and the court how the reporter received the confidential agreement and filed documents before the court falsely representing that it didn’t know how the reporter received the agreement. This is not the kind of business partner OMD, La Crosse or any of the ECi companies wants to have.”

The Delaware court did provide MWA with a nominal damages award of $190,000.00 in connection with certain conduct of ECi, OMD, La Crosse and Digital Gateway in connection with ECi’s acquisition of DGI and related divestiture of the Remote Tech remote service software, but relative to the $25 million in damages being sought by MWA in the case, the award is immaterial to the ECi parties and evidences that the court realized what MWA’s case was really all about.

“Anyone reading the court’s opinion will see for themselves who prevailed here,” said Ron Books, President and CEO of ECi. “MWA sought nothing more than to harm ECi and our office equipment group by willfully violating its confidentiality obligations, then tried to hold us hostage for $25 million. The court saw through MWA’s attempted money-grab in rewarding them less than 1% of what they were alleging as damages, found that their conduct was so egregious as to deem the agreement terminated, and took special note in its opinion of the behavior of MWA executives. The real winners here are our customers, who will see a renewed focus on remote service solutions from ECi, through RemoteTech, Service-on-the-Go and TechRaptor.”

For more information about the case, please contact ECi’s Vice President and General Counsel, Gordon Kushner, at gkushner@ecisolutions.com.

About ECi
The ECi Software Solutions family of companies provides business and e‐commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi’s companies have served the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and jan/san sectors. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, England and the Netherlands. For information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959‐ 3367.




Compass Sales Solutions and Digital Gateway Announce New Strategic Alliance

Development begins on robust integration between Compass Sherpa™ sales management software and e-automate® ERP system

Boise, ID. (October 11, 2013) - Compass Sales Solutions, Inc., a leader in sales opportunity management software, is excited to announce its Premier Partner relationship with Digital Gateway, Inc., a subsidiary of ECi Software Solutions, a leader in industry-specific ERP software solutions.

This strategic alliance brings together two undisputed industry leaders focused on enhancing business operations for the independent dealer community. With Compass Sherpa software handling the sales/marketing aspects of the dealership, and e-automate software managing and driving efficiencies in the finance, operations, and service aspects, this unique relationship affords the imaging channel an unrivalled joint solution for current and long-term business strategies.

Digital Gateway has chosen to work closely with Compass Sales Solutions to build an even tighter integration between the two platforms and deliver a best-in-class, end-to-end solution for the imaging channel. Compass Sherpa is currently being used by over 2,500 individuals who rely on real-time data from their dealership’s e-automate database. They have earned a solid reputation for forward-thinking development in sales automation, customer satisfaction, on-going education programs, and dealer support.

Through this relationship, Compass will have access to Digital Gateway’s powerful web services API, providing greater integration stability and shorter development cycles to achieve compatibility with the new version of the e-automate ERP system.

“We are excited about our new strategic relationship with Digital Gateway and we are proud to work with them to bring even better solutions to the dealers within our networks. The automation of front-end workflow via Compass Sherpa and live, supported access to the e-automate API from prospect through fulfillment brings a whole new level to the sales game,” said Troy Casper, President and founder of Compass Sales Solutions. “E-automate is the leading ERP provider in the imaging industry and has earned that distinction by simply developing the best product in the market.”

“We look forward to working closely with Compass as our Premier Partner,” said Laryssa Alexander, President of Digital Gateway. “Having Compass and its Sherpa line of products as our Premier Sales Force Automation provider is another important step to ensure our customers have the best possible Digital Gateway integrated products available to them. A relationship like this offers a best-of-breed solution for the entire imaging channel. Whether a customer is currently using Digital Gateway’s Digital Quote Manager product and wants to add a CRM component, or is looking for a completely new offering, we will be able to meet their needs.”

About Compass Sales Solutions, Inc.
Since 2001, Compass Sales Solutions has been the leading sales force automation provider for the office technology industry. Compass Sherpa provides a comprehensive suite that automates all disparate sales processes and allows your sales professionals to utilize one tool to completely manage the sales process including prospect/client identification, Outlook integration, product configuration, proposal generation, MPS analysis and mapping, ERP integration, and mobile access via smartphone’s and tablets. Compass Sherpa will be the tool your team will want to use, not have to use. For more information, visit our website at www.compasscontact.net, email us at sales@compasscontact.net or contact us via phone at 800-295-0411.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software. For further information, please visit www.digitalgateway.com..




Toshiba Partners with Digital Gateway to Support Independent Dealer Network

Leading Dealer Management Software Provider to Automate Purchase Order Process for Toshiba’s Independent Dealers

IRVINE, Calif. (October 1, 2013) &mdash To better support its more than 250 independent nationwide dealers, Toshiba America Business Solutions, Inc. (http://business.toshiba.com), a leading managed print services (MPS) provider and business printing solutions innovator, today announces its partnership with Digital Gateway, Inc. (http://www.digitalgateway.com).

As a result of the contract, Digital Gateway &mdash a leading dealer management software provider located in Provo, Utah &mdash allows authorized Toshiba dealers using DGI's e-automate™ software system to automate customer purchase orders. Toshiba is currently the only multifunction products (MFPs) manufacturer providing its dealer network with the capability to quickly and conveniently order Toshiba-branded parts, supplies and equipment via Digital Gateway’s PO Processor portal.

Through PO Processor, Toshiba dealers receive real-time pricing, price comparisons and equipment availability from Digital Gateway's supply network to facilitate the often cumbersome and time-intensive purchase ordering process. Subsequently, authorized Toshiba dealers may create and transmit orders to the supplier along with an accounts payable voucher in advance of the invoice.

"Through our agreement with Digital Gateway, our independent dealer network will operate more efficiently and effectively by automating the often time-consuming purchase ordering process," said Bill Melo, vice president of marketing, services and solutions at Toshiba America Business Solutions, Inc. "By streamlining this vital operation, we enable our dealer partners using DGI's e-automate software system to improve their efficiencies while allowing them to focus more on their customers' needs."

"We are very excited to launch this latest integration with Toshiba," said Digital Gateway President, Laryssa Alexander. "This particular launch achieves a major milestone for Digital Gateway, as it represents the first integration to the e-automate software system that provides real-time purchasing capabilities for serialized imaging equipment. Real-time integrations between the e-automate software system and OEMs have been a long-time popular request from our customer base, so we're anticipating a great response to this release."

About Toshiba America Business Solutions, Inc.
Irvine, Calif.-based Toshiba America Business Solutions, Inc., (TABS) is an independent operating company of Toshiba Corporation, the world’s eighth-largest electronics/electrical equipment company. TABS is a leading managed document services (MDS) provider with experts that help organizations take control of document security, workflow and print environments. With the award-winning Encompass™ managed print services (MPS) program, e-STUDIO™ line of multifunction printers (MFPs), toner products and retail information/thermal printing systems, TABS is leading the way for businesses to print smarter, work safer and conserve resources. For more information on Toshiba solutions and services available in the United States and Latin America, please visit http://business.toshiba.com

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software. For further information, please visit www.digitalgateway.com..




Digital Gateway Announces Integration with Autotask

Autotask® software integration will provide managed network services capabilities for DGI’s e-automate® software

Provo, Utah— September 9, 2013: Digital Gateway, Inc., a subsidiary of ECi Software Solutions, today announced the integration of its e-automate® dealer management software with Autotask Corporation’s IT Business Management Solution built for IT service providers, managed service providers and enterprise IT managers. The integration is expected to be available for e-automate dealers by first quarter, 2014.

"We put a lot of time and effort into determining a best-in-class solution that the e-automate customer base could rely on for their expansion into managed network services," said Laryssa Alexander, President of Digital Gateway. "Integrating Autotask Pro with the e-automate system provides dealers with access to an extensive, award-winning array of features and integrations crafted for a managed services provider (MSP)."

Autotask Corporation provides the world’s leading hosted IT business management software. IT service providers in more than 70 countries utilize Autotask Pro software to bring together their critical business systems to support the selling, implementation, management and billing of their technology products and services more efficiently and profitably.

For dealers using e-automate, the initial integration will automate business processes between Autotask and the e-automate software by removing the double-entry, time delays, and errors in managing and transferring data between the two systems. These integration optimizations will include synchronizing accounts and providing a method for Autotask invoice data to be pulled by e-automate service calls

"We’re excited to work with Digital Gateway on integrating e-automate with Autotask. This integration brings the best business management software from two separate industries together to support the evolution of independent dealers in the imaging channel. Our goal is to provide e-automate dealers with the tools they need to help them focus on building and growing their managed network services business and providing superior service to their clients," said Len DiCostanzo, Senior Vice President, Community and Business Development, Autotask. "Autotask’s integration with Digital Gateway’s e-automate software will yield operational efficiencies that are key to running a profitable IT services business."

Learn more about Digital Gateway and its e-automate dealer software! Visit www.DigitalGateway.com or call 866-342-8392.

About Autotask
Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

About Digital Gateway, Inc.
Digital Gateway unites the best dealer management software solutions in the office equipment industry: e-automate, OMD and La Crosse. DGI, OMD Corporation and La Crosse Management Systems, Inc. leverage the strength of resources and talent from three companies in a way that gives the 1,700+ dealers using their systems an unmatched competitive edge..




Ricoh Dealer Gateway goes live, helping dealers save time, money and effort

Smooth exchange of electronic information enables dealers to be more efficient than ever in competitive market

MALVERN, PA - May 22, 2013: Office equipment dealers working with Ricoh Americas Corporation and using Digital Gateway, Inc.’s (DGI) e-automate™ management systems can now seamlessly accept electronic product information from Ricoh through the Ricoh Dealer Gateway, enabling them to more quickly and efficiently transact business with Ricoh.

“We could not be more excited to see Ricoh and Digital Gateway work together to streamline the process for getting new items, as well as price, description and other product updates, from Ricoh into our accounting system, e-automate,” said Chap Breard, Owner of Monroe Office Equipment. “I will never have to manually enter product and configuration data from a PDF or spreadsheet again. The Ricoh Dealer Gateway is just another great tool in my toolbox to be more efficient in this ever-changing and competitive market.”

Launched today, the Ricoh Dealer Gateway affirms Ricoh’s commitment to being easy for dealers to do business with. The technology provides dealers with real-time access to information via Ricoh’s Oracle ERP system through a consolidated dealer portal that interfaces with DGI’s e-automate system and similar ERP systems from DGI’s sister companies, OMD Corporation and La Crosse Management Systems, Inc. The automated systems interface pushes model, configuration, part, supply and other data from Ricoh directly into the dealers’ management systems. Dealers no longer have to manually key in the information, a time-consuming, error-prone process that can complicate ordering and daily operations.

“As a dealer, I really appreciate the responsiveness to suggestions and openness to feedback from both Ricoh and Digital Gateway on this project,” said Anita Willoughby, Purchasing Director, Systel Business Equipment. “It has been a pleasant experience to see the dealers’ suggestions heard and turned into the enhancements in the software so it will actually work the way all of us on the front lines need it to.”

The Ricoh Dealer Gateway is being developed by Digital Gateway, Inc., whose e-automate dealer management software is the choice of a majority of Ricoh dealers. “We deeply support Ricoh’s commitment to the dealers’ success,” said Laryssa Alexander, President of DGI. “This is a model for seamless dealer/manufacturer collaboration, one we hope to see replicated across this industry and the entire business world.”

Said Jim Coriddi, Vice President, Dealer Division, Ricoh Americas Corporation, “DGI’s automated systems interface helps increase dealer efficiencies through better management of their business-critical information. This is another major step in our commitment to make Ricoh easier for dealers to do business with.”

To learn more about Ricoh’s full line of products, services and solutions, please visit http://www.ricoh-usa.com.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software. For further information, please visit www.digitalgateway.com.

About Ricoh
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.




Digital Gateway Adds Barrister to List of Industry-Leading Partner Integrations

Provo, UT - March 20, 2013: Digital Gateway, Inc., a subsidiary of ECi Software Solutions, today announced the integration between Barrister Global Services Network, Inc. and DGI’s e-automate™ software that is designed to help e-automate dealers transfer service call information to the Barrister network of field technicians.

“Barrister has recently completed an integration with e-automate that we expect will bring significant value to our shared dealers,” said Jeff Despain, Partners Service Director for Digital Gateway. “With more than 1,200 dealers using our e-automate solution, Digital Gateway is committed to providing key integrations that meet the expanding needs of our customers. Through the integration created by Barrister, dealers will be able to leverage the benefits of Barrister while providing a seamless transition/transfer of information.”

Barrister is one of the nation’s largest service companies with more than 13,000 field technicians located across the U.S. and Canada. Barrister aims to provide nationwide printer service capabilities by installing, uninstalling, and providing repair service on behalf of independent dealers.

“Digital Gateway has established a trusted name in the dealer community with a best-in-class software solution,” says John S. Bowers III, COO for Barrister Global Services Network, Inc. “Through our integration, these dealers can easily leverage Barrister’s nationwide printer repair capabilities. This results in the dealer having true nationwide reach immediately. Barrister will represent as the dealer allowing the dealer to offer a seamless delivery to its clients.”

The integrated solution with e-automate allows Barrister to receive service call information from the e-automate system. With just a few clicks, a dealer can email the service call information to Barrister without leaving e-automate. This integration provides for a more automated and accurate communication between dealers using e-automate and Barrister.

For more information on Digital Gateway and e-automate, visit www.digitalgateway.com.

About Barrister Global Services Network, Inc.
Barrister Global Services Network Inc., is a premier provider of nationwide field services, primary IT related. Barrister is the oldest and largest woman-owned computer service company in the United States. It offers best in field service, technical support, service call management, logistics, help desk and customer care services.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software.




Global Imaging to Implement Digital Gateway’s e-automate™ System

Provo, UT –March 18, 2013: Digital Gateway, Inc., the leader in dealer management solutions for the independent dealer community, today announced that Global Imaging Systems, Inc. (GIS) will be implementing Digital Gateway’s e-automate™ dealer management system throughout its facilities. GIS is a leading provider of business technology solutions and one of the largest in the United States. GIS has approximately 200 offices operating across 38 states and the District of Columbia.

"We are excited to have Global Imaging Systems make the move to e-automate," said Laryssa Alexander, President of Digital Gateway. "Leveraging the strength and efficiencies of Digital Gateway’s solution further enables GIS to continue its impressive growth. The synergies we have between our highly experienced staff at both OMD and Digital Gateway will enable GIS to transition its locations to the e-automate system quickly with minimal business disruption. Digital Gateway continues to prove its ability to scale with our valued customers as they grow from start-ups through mid-sized dealerships to large, nation-wide operations."

"e-automate is a great fit for GIS," said Don North, Vice President of Information Technology for GIS. "Upgrading to the e-automate dealer management system will allow us to modernize our ERP platform, realize process efficiencies and, most importantly, enable our businesses to provide world-class service for our customers".

e-automate is a leading enterprise resource planning (ERP) solution providing total integration and automation from sales through service. It is specifically designed for service contract-centric organizations of all sizes and complexities. The e-automate system improves processes that save time, resources and money. With more than 20,000 direct and third party users, 35 partner integrations, tens of millions of data transactions per year coursing through its partner integration network, and a constantly evolving product suite, e-automate provides the comprehensive infrastructure for supporting the growth and success of office equipment dealers today and into the future.

For more information on Digital Gateway and e-automate, visit www.digitalgateway.com.

About Global Imaging Systems, Inc.
Global Imaging Systems is a leading provider of business technology solutions. GIS companies sell and service Document Management Systems including printers, multifunction devices and copiers; Network Integration Services; Software Solutions; and Audio Visual & Video Conferencing Systems. Their solutions incorporate products from Xerox, Konica Minolta, Kyocera Mita, Panasonic, Muratec, Hewlett-Packard, IBM, Microsoft, InFocus, Equitrac, eCopy, Sony, and other leading companies. Xerox acquired Global Imaging Systems in 2007 and operates it as a wholly owned subsidiary within Xerox’s North American operations.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software.




Digital Gateway and Acsellerate Deliver Graphical Equipment Dashboards

On-demand dashboards offer powerful insight for Office Equipment Executives

Provo, UT –February 7, 2013: Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is pleased to announce the availability of new graphical dashboards from the Acsellerate® sales intelligence service. ECi Acsellerate collaborated with key office equipment dealers to develop a powerful dashboard solution designed to offer strategic insights into their business.

"We are pleased to share this unique and innovative solution with our customers,” said Laryssa Alexander, President of Digital Gateway. "Acsellerate’s new dashboards will be a tremendous value to office equipment companies as they leverage their business information to promote growth and increase efficiency information.”

"Acsellerate’s new equipment dashboards were specifically designed for this market, in collaboration with Digital Gateway and a group of their dealers,” said Steve Sabatini, President of ECi Acsellerate. "We are excited to offer a sophisticated sales intelligence solution that addresses the unique needs of the office equipment industry, allowing companies to enhance the way they evaluate and grow their businesses.”

"Acsellerate’s Equipment Dashboards allow an owner to have their data delivered every day, in an easy-to-understand graphical interface,” said Jon Balter, Chief Operating Officer of Seamless Solutions. "Detailed information related to profitability, MIF count and meter collection that used to take 10-12 reports is now available on one screen.”

Acsellerate’s industry-specific enhancements include metrics related to contract share, meter reading, number/type of machines placed and accounts receivable. The detailed analysis of these and other key statistics allow office equipment dealers to uncover key opportunities within current customers, revealing additional avenues to increase sales and margin.

"DGI remains committed to providing technology solutions that help our customers prosper,” continued Alexander. "The equipment dashboards from Acsellerate promote sales growth and profitability by offering an easy way to highlight the best opportunities to improve business performance.”

For more information regarding this or other partner integrations to Digital Gateway, visit www.digitalgateway.com, email is@digitalgateway.com or call 866-342-8392.

About Digital Gateway, Inc.
Digital Gateway, Inc., a subsidiary of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Since 1995, Digital Gateway has helped over 1,200 dealerships drive their business operations successfully with its innovative e-automate dealer management software.

About Acsellerate
Acsellerate is the market leader in on-demand sales and business intelligence, providing web-based analytics and advanced reporting. The interactive information empowers executives, managers and sales professionals to easily understand the effectiveness of their customer relationships and turn that insight into bottom-line results. Acsellerate is able to arm distributors in a variety of industries, with an effective, affordable suite of services designed to help them compete successfully in today’s market without requiring a significant technology or financial investment. For more information visit www.acsellerate.net, sales@acsellerate.neta> or call (571) 266-6420.




Laryssa Alexander appointed President of ECi’s Office Equipment Division

Experienced industry executive expands leadership role to include Digital Gateway

Fort Worth, TX –January 30, 2013: ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced that Laryssa Alexander has been appointed President of its Office Equipment Division. Alexander is currently the President of OMD Corporation and La Crosse Management Systems, Inc. and now expands her responsibilities as she takes over as President of Digital Gateway, Inc., replacing Jim Phillips, who departed earlier this month. Alexander will be responsible for overseeing development of the division's software and services for the office equipment, point of sale, banking and related industries. ECi’s office equipment division markets the e-automate™, OMD® and La Crosse™ software solutions to these industries through its various operating subsidiaries.

"Laryssa is an industry veteran with a deep knowledge of the office equipment marketplace and the expertise to help enhance our products and services for our customers," said Trevor Gruenewald, Chief Operating Officer of ECi. "Our portfolio of industry-specific software and services combined with Laryssa's experience and expertise will help us in our goal to provide our office equipment dealers with the technology to keep them competitive and growing. We are really excited to have Laryssa assume leadership of the Office Equipment Division."

"I am excited for the opportunity to leverage the resources, skills and vast experience our broader team brings to the division,” said Alexander. "I will be focused on driving efficiencies in all aspects of our business while ensuring we provide growth opportunities for our customers in this rapidly changing industry.”

Alexander brings more than 16 years of experience in office equipment software and has an impressive background leveraging industry relationships to develop solutions for the equipment industry. Prior to ECi’s acquisition of OMD Corporation, she held various leadership roles within OMD that provided her with valuable insight to the entire software process including sales, implementation, training and customer relations. She became President of OMD in January 2008 and assumed a similar role at La Crosse in November 2008.

To learn more about ECi and their solutions for the equipment industry, please visit http://www.ecisolutions.com/industries/machines.htm

About ECi
The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi’s companies have served the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and jan/san sectors. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, England and the Netherlands. For information, email info@ecisolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367.

About ECI’s Office Equipment Division
ECI’s Office Equipment Division consists of Digital Gateway, Inc., OMD Corporation and La Crosse Management Systems, Inc. This group of companies is the leading provider of dealer management software solutions for the office equipment industry and leverage the strengths and talents of three elite companies to provide +1,700 dealers with unmatched technology to compete in today’s marketplace.




Ricoh and Digital Gateway partner to enhance dealer experience

Streamlined dealer resource is expected to increase business efficiencies

WEST CALDWELL, N.J., Oct. 16, 2012 – Ricoh Americas Corporation is joining with Digital Gateway, Inc. (DGI) to develop and deliver a robust software integration solution that will provide dealers with real-time access to information via Ricoh’s Oracle ERP system through a consolidated dealer portal that interfaces with DGI’s e-automate® system and similar ERP systems from DGI’s sister companies, OMD Corporation and La Crosse Management Systems, Inc.

"Ricoh continues to be a strong business partner focused on helping us succeed and meet our customers’ needs,” said Susie Woodhull, Owner and President of Woodhull LLC, a Ricoh-authorized dealer based in Ohio. "This consolidated dealer portal is another example of the tools Ricoh continues to provide, helping us save time, improve accuracies and efficiencies, and ultimately, enabling us to concentrate on growing our business.”

DGI has become the fastest growing, most utilized dealer management software provider in the office equipment industry and will help Ricoh provide dealers with the ability to submit and track orders, check inventory availability, submit meter reads and more. This integration will create a more streamlined experience to help save time and money.

"Digital Gateway is in alignment with the commitment Ricoh has consistently expressed to the dealer community, through hearing the needs and wants of their dealers and responding with high impact solutions to drive their success,” said Jim Phillips, President and CEO of Digital Gateway. "The Ricoh integration is an exceptional example of what I had always hoped to see accomplished for manufacturers and dealers in this market.”

This resource will be implemented using a two-phased approach. Launch of the first "information and data sharing” phase is scheduled for this fall. After a full analysis of dealer feedback, phase two is anticipated for spring 2013. The final solution will enable dealers to place product, supply and parts orders, integrate service alerts and provide meter synchronization directly from the dealer's system into Ricoh’s Oracle system.

"Dealers are a critical element of Ricoh’s growth strategy, and we’re committed to providing new technologies and tools that make it easier to do business,” said Jim Coriddi, Vice President, Dealer Division, Ricoh Americas Corporation.

For details on Ricoh’s full line of products, services and solutions, please visit www.ricoh-usa.com.

About Digital Gateway, Inc.
Digital Gateway, Inc. (DGI), the flagship company of the office equipment division of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Together with OMD Corporation and La Crosse Management Systems, Inc., DGI leverages the strengths and talents of three elite companies to provide +1,700 dealers with unmatched technology to compete in today’s marketplace.

About Ricoh
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com/about/

© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.

Contact:

Linda Montefusco
Ricoh Americas Corporation
(973) 882-2172
linda.montefusco@ricoh-usa.com

Jill Searl
Brodeur Partners
(603) 559-5824
jsearl@brodeur.com



Digital Gateway Releases e-automate™ 8.0

Provo, Utah— October 15, 2012. Digital Gateway, Inc., makers of e-automate™ dealer management software, is proud to announce the release of e-automate 8.0. This new release introduces a broad spectrum of new key functionality as well as a whole new technology infrastructure to help users stay even more focused on critical business processes.

e-automate 8.0 is built on the Microsoft® .NET framework and includes more than 80 new features ranging from comprehensive kitting capabilities to enhanced automated invoicing to help dealers maximize their profitability and stay ahead of the competition.

"I love the new e-automate 8.0. The new features are amazing and have given me so much more control over how I would like it to perform,” said Ashley Poletti, Office Manager of High Sierra Business Systems, Inc. "The ‘meter group base rates & base GL distribution by meter group’ is probably my favorite feature yet. This is an amazing enhancement and will not only change how you look at your company's entire financials but gives a better look at contract profitability and the problem areas of a contract. I would recommend e-automate 8.0 to anyone.”

e-automate 8.0 also includes more than 600 hours of development specifically geared towards fulfilling enhancement requests from Digital Gateway’s e-automate Users Group (EUG).

"Digital Gateway and its customers have a symbiotic relationship,” said Chris Kenworthy, Digital Gateway’s Director of Product Development. "As a company, we are not successful if our dealers are not successful. It is obviously very important to us that our customers feel that they are heard and that we can provide them with the features they need to stay competitive in their business.”

Those interested in receiving more information on e-automate 8.0 can contact Digital Gateway at 866.342.8392 or visit www.digitalgateway.com/80eautomate.html.

About the Digital Gateway Office Equipment Group
Digital Gateway, Inc. (DGI), the flagship company of the office equipment group of ECi Software Solutions, is a leading provider of dealer management software solutions for the office equipment industry. Together with OMD Corporation and La Crosse Management Systems, Inc., DGI leverages the strengths and talents of three elite companies to provide +1,700 dealers with unmatched technology to compete in today’s marketplace.

Contact:

Digital Gateway, Inc.
Johannes Shafer, Director of Marketing
Ph.866-342-8392
Email: jshafer@digitalgateway.com
Website: www.DigitalGateway.com



Digital Gateway and Acsellerate Announce New Executive Dashboards for the Office Equipment Market

Industry Leaders partner to deliver new on-demand graphical dashboard to executives

Provo, UT—April 9, 2012: Digital Gateway, the leading provider of dealer management solutions for the Office Equipment industry is pleased to announce its strategic partnership with Acsellerate®, the premier sales intelligence service. Acsellerate, working closely with key office equipment dealers and consultants, is currently developing a new graphical dashboard specifically for Office Equipment executives designed to provide them strategic and powerful insights into their business.

"We are very excited about the value that this innovative solution will offer our customers,” said Jim Phillips, CEO and President of Digital Gateway. "Acsellerate’s new office equipment dashboard will allow companies to leverage their customer data, highlighting important patterns and trends that can improve the bottom line. By proactively identifying key opportunities, Acsellerate will promote growth while saving time and increasing efficiency.”

"Offering a unique analytic solution for Digital Gateway customers will significantly enhance the way office equipment dealers evaluate their businesses,” says Steve Sabatini, President of Acsellerate. "We are making specific strides to ensure this version of Acsellerate’s application will address the needs of dealers in the industry. The new graphical dashboard we are designing with Digital Gateway will enhance our application with additional metrics, providing relevant, sophisticated sales intelligence throughout the office equipment community.”

"DGI's new partnership with Acsellerate is introducing enhanced capabilities for on demand data analysis and reporting to C-Level and managerial employees,” commented Troyt Gholson, VP of Operations and Finance for Laser Resources, one of the companies providing industry perspective and input in the dashboard development process. "This will give us the ability to dynamically review key sales, service and operational performance metrics from anywhere we have internet access."

Acsellerate’s industry specific enhancements include metrics related to contract share, meter reading, number/type of machines placed and accounts receivable. The detailed analysis of these and other key statistics will highlight the best opportunities within current customers, revealing additional avenues to increase sales and margin.

"DGI is committed to help our customers build strong businesses,” continues Phillips. "Acsellerate’s new dashboard accomplishes that goal by providing easily accessible information that drives sales and profitability.”

For more information regarding this or other partner integrations to Digital Gateway, visit www.digitalgateway.com/partner-home.html or call 866-342-8392.

About Acsellerate

Acsellerate is the market leader in on-demand sales and business intelligence, providing web-based analytics and advanced reporting. The interactive information empowers executives, managers and sales professionals to easily understand the effectiveness of their customer relationships and turn that insight into bottom-line results. Acsellerate is able to arm distributors in a variety of industries, with an effective, affordable suite of services designed to help them compete successfully in today’s market without requiring a significant technology or financial investment. For more information visit www.acsellerate.net, sales@acsellerate.com or call (571) 266-6420.

About Digital Gateway, Inc.

Since 1995, Digital Gateway has helped over 1,000 companies drive their business operations successfully with its innovative e-automate dealer management software. In 2011, Digital Gateway brought together the best dealer management software solutions in the office equipment industry—e-automate, OMD and La Crosse. This decision has enabled them to combine resources and talent in a way that gives the 1,700 dealers using their systems a competitive edge unmatched by any external industry. Digital Gateway assists dealers to automate each step of securing and keeping pages under contract and gives dealers visibility to the industry, connectivity to key integrations and seamless automation needed to secure the business and future of the dealer's customers. No other solutions will better equip dealerships to successfully capitalize on the ever-changing office equipment and managed print services environment.




e-automate 8.0 now in Limited Release

Digital Gateway is proud to announce that e-automate 8.0 is now in limited release! This is a major version release that includes a large number of feature enhancements. All companies using a previous version of e-automate should upgrade to this release. This new version of e-automate will require a re-installation of e-automate.

The list of enhancements included in the release of e-automate 8.0 is extensive; due to the length of the list of enhancements and fixes it was not included in this message, instead we have made an interactive webpage listing/detailing each of the new e-automate 8.0 features available at:

http://www.digitalgateway.com/80eautomate.html

Digital Gateway will be hosting a free webinar to review the e-automate 8.0 features on February 8th at 11:00am EST, please see below to register for the webinar:



Title: 8.0 Feature Review
Date: Wednesday, February 8, 2012
Time: 11:00 AM - 12:00 AM EST

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS X 10.5 or newer

Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/493254600

During this limited release phase e-automate customers can sign up to receive 8.0 by emailing:

customercare@digitalgateway.com

You will be added to the limited availability list for 8.0. As your company is selected, we will contact you with more instructions on upgrading. This process will minimize the impact on our support team and ensure you get the service you need.

Please be aware that if you do not have a current e-automate maintenance contract with Digital Gateway, you will not be able to install version 8.0. Maintenance fees grant your company access to updated versions of e-automate as we continually provide enhancements and features to benefit your business. Please contact is@digitalgateway.com if you need to subscribe to maintenance.




Parts Now Announces Integration with Digital Gateway's e-automate Dealer Management Software

Middleton, Wisconsin—October 24, 2011 Parts Now, the industry leader in profitable solutions for companies who service business print devices, the #1 supplier of laser printer parts in North America and the only authorized distributor of five major OEMs, is pleased to announce a key integration with e-automate’s Purchase Order Processor.

"We are excited to have Parts Now as an integration partner," said Kip Kugler, Digital Gateway’s Director of Business Development. "Dealers using e-automate have long considered Parts Now as a key supplier in the industry, so we expect that this latest integration between Parts Now and Digital Gateway will make a lot of our mutual customers happy.”

Parts Now’s integration to e-automate’s PO Processor includes automated PO Placement, PO Acknowledgement, PO Shipping Information, PO Invoicing and Bulk Vendor Item Price Updates. These features work together to optimize business processes of dealers who purchase supplies from Parts Now.

"At Parts Now, we are dedicated to helping dealers achieve ever-increasing success in their operations. We show our dedication by providing free technical support on more than 5000 calls per month, as well as the only managed print program to be recognized as "Best in MPS" for two consecutive years. Now, through an integration with e-automate, we continue to increase our accessibility to dealers and to provide the tools that improve accuracy in purchasing and receiving transactions between dealers and Parts Now," said Matt McLeish, Parts Now Vice President of Sales and Marketing.

The integration between Parts Now and e-automate represents Parts Now and Digital Gateway’s focused efforts to optimize the delivery of service through efficiently connecting critical operational functions across the industry.




Digital Gateway and GreatAmerica Announce New Contract Integration with e-automate

Provo, Utah — September 29, 2011 GreatAmerica Leasing Corporation (GreatAmerica) has partnered with Digital Gateway, Inc (DGI) to release a new Contract integration that will provide dealers the capability to push key contract data from e-automate out to GreatAmerica whenever they modify an existing GreatAmerica leasing contract. This will allow GreatAmerica to quickly obtain and validate billing and equipment information on contracts.

"We are always looking for opportunities to simplify a tedious process while still allowing dealers to maintain the highest quality in customer support,” said Jim Phillips, CEO of Digital Gateway. "This new integration will do just that as it reduces time and errors associated with modifying an existing contract.”

"We are fortunate to work with a partner who shares a focus on innovation,” said Jay Mitchell, GreatAmerica Director of Strategic Technology. "The new integration will help our dealer community be more successful by increasing the accuracy of contract administration.”

Digital Gateway and GreatAmerica are already working on the next evolution of the Contract Synchronization integration that will offer powerful enhancements for dealers, with an expected release date in the 4th quarter of 2011.




Welcome to the New Website

Welcome to Digital Gateway's new website! As you can see, we have made some serious changes. We've updated the layout of our website to better help you navigate your way around. Feel free to take a minute to explore our new website and find what's new with Digital Gateway. As you explore, if you stumble upon anything that's not working properly, please email jshafer@digitalgateway.com so we can iron out the final kinks. We hope you enjoy our new look!




ECi and Digital Gateway Join Forces


Companies will deliver broad spectrum of solutions to independent office equipment dealers

Provo, Utah—September 21, 2011: eCommerce Industries, Inc. (ECi Software Solutions, or ECi) today announced that it has acquired Digital Gateway, Inc. in order to better serve the needs of dealers in the office equipment/managed print services industry. Digital Gateway will become part of ECi’s Office Equipment Division, which includes the e-automate, OMD and La Crosse dealer management software products. Jim Phillips, the CEO of Digital Gateway, will assume leadership of ECi’s Office Equipment Division working closely with Laryssa Alexander, President of OMD and La Crosse. Their mission is to ensure that all dealers reach maximum success regardless of which solution they are using.

"For years, Digital Gateway and ECi have been battling it out in the office equipment industry,” said Phillips. "I’ve always felt that it brought out the best efforts of both organizations on behalf of the independent dealers we serve. But there are larger forces at work that threaten our dealer community. We realized that we needed to stop fighting each other and focus our attention on protecting our customers against the threat of encroachment on their businesses by IT VARS and the organizations that are supporting that incursion. We have never stopped being one-hundred-percent committed to doing what is in the best interest of independent dealers and I will gladly swallow a little pride and join with ECi because I know it is what is best for my customers.”

"We’ve long recognized the innovative solutions Digital Gateway has brought to dealers through eautomate and its add-on modules,” said Ron Books, President and CEO of ECi. "Digital Gateway, in name, products and employees, represents the same mission as ECi: to provide dealers with the best industry-specific solutions to manage their businesses. We have full confidence in Jim and Laryssa and their ability to bring e-automate, OMD and LaCrosse users together in a way that not only protects the dealers in this industry from outside forces but provides the tools and software necessary to bring a strong competitive advantage to our customers. The dealers in this industry know their business and this market better than anyone else and when banded together in a common purpose, they will become an even more powerful force for positive change and will deliver the type of value to their customers that cannot be matched by anyone."

More details about the new Digital Gateway organization can be found at digitalgateway.com and ECiSolutions.com/Welcome_DGI.

About Digital Gateway

Since 1995, Digital Gateway has assisted over 1,000 companies drive their business operations successfully with its innovative e-automate dealer management software. Dealerships are experiencing even more need to focus on managed print to secure their business. e-automate assists dealers to automate each step of securing and keeping pages under contract. e-automate gives the dealer visibility to the industry, connectivity to key integrations and seamless automation needed to secure the business and future of the dealer's customers. No other solution will better equip office equipment dealerships to successfully capitalize on Managed Print Services. Since its introduction to the office automation industry, e-automate has become the fastest growing business management system nationwide. Now with the introduction of e-automate as a Software Service offering, even more dealers can use this industry leading tool to manage their MPS business.

About ECi

ECi Software Solutions provides best-in-industry business and e-commerce software solutions for growing companies. For more than 30 years, ECi has served the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and jan/san sectors. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices throughout the U.S., Australia, the U.K. and the Netherlands. For more information, email info@ECiSolutions.com, visit www.ECiSolutions.com, or call (800) 959-3367.




PROS Elite Group Launches Free Service Assessments To The Independent Dealer!

Wesley Chapel, Florida (June 30th, 2011) - Pros Elite Group (PEG) announces a new offering to the independent dealer environment. Effective immediately PEG will perform a remote assessment upon request on any dealer looking to utilize the company's services. The process will include a 30-60 minute review asking specific questions concerning the financial and operational performance of the dealer.

A data download will be performed prior to this call to extract only product reliability data/Cost data and productivity performance of the field technicians. We have designed numerous custom reports based on all industry benchmarks to quickly identify current operational performance to benchmark. The analysis will include current performance as well as a detailed analysis of the impact the PROS Elite Group can have based on our findings.

"We are so confident that we can have a major ROI on all dealers that this has been created to show the Principal the financial impact of implementing productivity enhancements and cost control procedures" stated Jerry Newberry, Managing Partner of the PROS Elite team.

Our experience in assessing over 200 dealers of all sizes ensures that our service has an impact in 100% of the dealers visited with a major ROI seen in months not years!

Jeff Kelly, Senior Partner at PROS adds "We have BETA tested this process and the results were exactly as we expected". We were able to quickly associate an ROI when operational issues and expense opportunities were identified and to date, all clients performing this process have become PROS Elite customers and are reaping the benefits!

This is a win-win for the dealer community said Steve Rolla, Senior Partner of PROS Elite Group. Our experience of not only quickly identifying but implementing effective action plans and working with the dealers to achieve a substantial ROI is second to none in the industry. Anyone considering becoming partners with the PROS Elite Group can reach out to any of our clients for a "Raving" reference on the impact to their dealership!

For more information on this "Industry first offering" contact the PROS through our website at www.proselitegroup.com or jerry.newberry@proselitegroup.com – 1-813-713-3592



Digital Gateway wins MPSA Software Award

Provo, UT (May 2011) – Earlier this month at the Global MPS Conference in Orlando the Managed Print Services Association (MPSA) awarded Digital Gateway with the 2011 MPSA Leadership Award in the Software providers category.

"It's exciting to learn about the amazing programs being offered in the MPS marketplace and to recognize those that are truly outstanding. Digital Gateway is one of those innovative companies, and that's the reason they were recognized with a Leadership Award. The MPSA is proud to help showcase them as a true leader in automation and business intelligence for dealers,” said MPSA President, Joe Barganier.

The MPSA Leadership Awards is open to any company or vendor involved in the MPS market, judges choose the companies most deserving of the award through the consideration of MPS best practices, operational fit, flexibility and growth as well as business benefits and ROI.

"This award means a great deal to Digital Gateway because we believe that for the independent dealers to succeed they need to have embraced a managed print solution. This award acknowledges that we are facilitating something that is very important to our dealers and is therefore an award we feel is worth earning.” said Jim Phillips, CEO of Digital Gateway.


About MPSA

As an independent, not-for-profit organization, the Managed Print Services Association (MPSA) serves the emerging MPS industry through development of standards and industry guidelines, which unite the different segments of the industry. MPSA also presents the annual MPS Leadership Awards. For more information, visit www.yourmpsa.org.




Digital Gateway Partners with the Pros Elite Group

Provo UT (May 2011) - Digital Gateway and the Pros Elite Group has formed the ultimate strategic partnership to support independent dealers using the e-automate Dealership Management System with the information and the tactics required to deliver Elite service results. Jim Phillips , the CEO of Digital Gateway and Jerry Newberry the founder and Managing partner of the Pros Elite group announced this alliance at the first best practices roundtable of the Pros Elite 100 Presidents in Sarasota, Florida.

Mr. Phillips stated that "the Pros Elite Group and Digital Gateway have one common mission and that is to provide the Independent Office Products dealers with the information and the execution skills to allow them to compete and win in the market.” Steve Rolla, a Senior Partner of the Pros Elite group stated that "this partnership gives the dealer network a powerful new alliance they can rely on to update them on the latest benchmark changes and the tactics required to reach them through Pros Elite Group's years of industry expertise combined with e-automate's ability to provide effortless, laser-focused extraction of key data points and a powerful reporting platform that delivers the information relating to the benchmarks.”

Jim Phillips became intrigued by the rapid growth of the Pros Elite 100, a dealer organization that the Pros Elite Group partners Jerry Newberry, Jeff Kelly and Steve Rolla began building in January of 2010. By January of 2011 almost 50 dealers were selected to this Elite organization and almost all of them were e-automate users. The synergies were just hanging there to be picked so Jim Phillips reached out to the Pros Elite Group to see if the feeling was mutual. The Pros Elite Group enthusiastically agreed to meet with Jim and his team. The result is that e-automate will begin to report on the Elite performance indicators that are critical to a dealers ability to strengthen margins and operational efficiencies.

The PROS group has worked closely with the Digital Gateway team to develop a customized Elite reporting package that provides capabilities that are "Industry First”. These reports are tailored to evaluate and identify common issues that are consistent in the dealers the Pros team visits.

"We always want to be comparing Apples to Apples when we work with a client”, said Jeff Kelly, a Senior Partner of the Pros Elite Group. "These enhancements to e-automate will insure that all dealers will have access to the information that is necessary to achieve benchmark performance. Our Elite 100 customers will have the best of both worlds with a more robust e-automate system combined with our new proprietary PIVOT software. PIVOT (performance improvement virtual operations tool) is the industry's first execution based application which will not only analyze dealer's results but provide specific actions to execute in order to improve dealers opportunity areas within all facets of the business.

Digital Gateway has embraced the Pros Elite Group performance and financial benchmarks and wants to provide the Pros Elite Dealers with the ability to measure themselves to the Pros key operational and financial benchmarks in service. No ERP has addressed this need within the dealer community and e-automate has created the standard in this area.

"This new partnership has so many potential facets to dealer improvement” said Steve Rolla. "My primary focus is to the Pros Elite 100 dealer group however, I spend a significant amount of time supporting dealers who are not part of the Pros Elite 100 group. As a former President and CEO of three different dealerships in the United States, I have had the benefit of tremendous training programs to guide and develop me as an Executive. The average Independent Dealer Principal does not have the resources at his or her disposal to understand the detailed operational questions they should be asking their direct reports regarding execution to Sales, Service, Administrative, Financial, and I.T. benchmarks. We mentioned to Jim Phillips that we were working on putting together an "Independent Dealer Executive Academy” (IDEA) for Dealer Principals. This training program is focused on providing the framework to understand the proper execution skills to achieve the critical Financial and Operational benchmarks in all of the functional areas of the Dealer's Business (sales, service, operations and IT). To say Jim was enthusiastic about the idea of educating Presidents, and General Managers, and other Dealership Executive team members was an understatement.

"As a core value of Digital Gateway, we constantly strive to provide products and services that are in the best interest of our customers; supporting this endeavor was simply the responsible course of action for our customers and the independent dealer community-at-large,” said Jim Phillips. Jim committed the resources of his Product Development Specialists to participate as one of the faculty of industry experts that will conduct this week long school. Not every dealer will qualify to be an Elite 100 dealer. However, with the IDEA training, every Dealer Principal can receive the training necessary to identify their critical areas of focus with sales, service and operations. As well as understand the techniques they need to successfully execute in order to maximize the performance and financial results of their dealership.


About Pros Elite

The Pros Elite Group is an innovative service, sales and operations consultant and training group, providing the most detailed and proven profitability/operational improvements in the Hybrid Document\Imaging Industry. Pros Elite Group is the internationally recognized leader in Office Product Dealership Service Operations Improvement. The PROs organization is exclusively made up of former Service executives who were the co-creators of the Service Performance benchmark model which is still recognized throughout the Industry as the standard for excellence for copier / printer service organization performance. The Pros Elite Group has 3 key areas of focus; Pros Elite 100 (The ultimate marketing advantage). Pros Sales, Service & Operations consulting – Pros Training & Coaching programs and our newest "Industry first” IDEA- Independent Dealer Executive Academy. At www.proselitegroup.com for detailed information on all available services.




Industry Expert Jeff Way to Show Dealers How to Grow their MPS programs at ITEX

Provo, UT. February 28, 2011-- Jeff Way, former Director of Information Systems at Global Imaging Systems will be giving a number of must-see presentations at the Digital Gateway Booth at ITEX this year. Jeff is recognized as an industry expert, with over 25 years working experience in the Office Equipment Industry. Jeff has provided service operations and inventory management consulting for over 40 companies, and has been a facilitator of several MPS and service management excellence training programs.

The presentations are scheduled for 11:00 AM, 1:00 PM and 3:00 PM on both the 22nd and 23rd of March. Jeff will be presenting on MPS financial and operational maximization through industry best practices. "The goal of this presentation is to illustrate the clarity that has been brought to MPS financial and service benchmarks. I will also be demonstrating improved methods for tackling service productivity to maximize MPS service profitability”, said Jeff. "Dealers who understand how service productivity affects their ability to grow their MPS programs can in turn can dramatically increase service profitability. These presentations will show them how.”

The presentations will be taking place on the ITEX show floor in Digital Gateway's booth (Booth #215) and will last approximately 15 minutes with some time allotted afterward for questions and answers. Jeff Way's presentations are open to all ITEX show attendees.

About Jeff Way

Jeff Way is currently the Director of Strategic Projects for Digital Gateway, Inc. Jeff Way facilitates the implementation process for the growing number of larger dealers who have chosen e-automate to be their dealer management software. In this capacity, Mr. Way uses his experience and skill set, to help dealers who are making the transition to e-automate do so in a more strategic and streamlined way.




Digital Gateway releases online, hosted version of e-automate

Provo, UT — August 4, 2010 —Digital Gateway's popular dealer management software e-automate is now available as a hosted, Software As A Service solution. It offers the capability of automating each step of the Managed Print Services or CPP/CPC Contract Lifecycle while only requiring a PC with an internet connection and a low monthly subscription. Key e-automate Express functionality includes Capture/Discovery/Meter integrations, Fleet/TCO Analysis, Proposals, Service Management, Contract Management and Billing, and Business Analysis.

A critical component included in e-automate Express is a comprehensive on-line purchasing integration to supplies and parts distributors that empowers dealers to substantially optimize their purchasing processes. These components work together to relieve the dealer of the labor intensive process of purchasing, receiving, invoice matching, and maintaining up-to-date distributor pricing; ultimately enabling dealers to increase their responsiveness to the purchasing needs of customers and providing dealers the opportunity to free-up staff that can now be re-directed to other high leverage processes.

"We are excited about being able to offer e-automate, a business management system that currently benefits over 1,000 dealers, to the smaller, up-and-coming office equipment dealers; we were thrilled when we found a way to deliver e-automate in a format that can truly be affordable for dealers running on the smallest of budgets” , said Jim Phillips, CEO of Digital Gateway. "In these tougher times where small businesses represent the hope and lifeblood of the economy we saw the need to help these dealers secure their largest customers and compete for new ones by making available to them the ability to manage their transactional toner business, offer contracts, track equipment, and participate in the MPS arena. The fact that these smaller dealerships can now have access to the same dealer management tools that power dealers a hundred times their size comes as an unprecedented value.”

Customer Comments

Customers have already benefited from deploying e-automate Express. Several cited the the ease and speed of implementing e-automate Express, allowing them to start offering accurate and professional MPS contracts in short order.

Greg Dorris of Printer Solutions by Caboodle stated that "With our company wanting to more aggressively pursue MPS contracts, we needed a new back office system that would allow us to get started easily and quickly. e-automate Express provides all the components needed to manage an MPS contract. We would recommend Digital Gateway and e-automate to any printer dealer who wants to grow their business through MPS. The entire setup and training process has been excellent. e-automate gives us the tools to compete with any other printer dealer in our market, regardless of size".

Express Components and Deployment

e-automate Express is hosted by a professional, Tier 3 hosting company. Express is based on the on-premise version of e-automate and offers the same breadth of features fine tuned for the printer dealer market. The system comes complete with other modules such as a customer portal and technician access through a smart phone.

Key to the offering is the ability to participate in a connected world of suppliers, meter collection companies, and leasing partners.




e-automate Adds Canon U.S.A to list of Industry Leading Partner Integrations

Provo, Utah- Sept, 2009. Digital Gateway, the makers of e-automate dealer management software for office equipment dealers, is pleased to announce the availability of an integration connector with Canon U.S.A.'s imageWARE Remote technology.

"Canon U.S.A. has recently completed an integration with e-automate; that from initial feedback will be very beneficial to our shared dealers," said Jeff Despain, Partners Service Director for Digital Gateway. "With more than 1000 dealers using our software, Digital Gateway wants to make sure we support key integrations to assist with their needs and requests. Canon U.S.A. dealers using e-automate can now transfer service alerts and meter reads seamlessly from Canon's imageWARE Remote to e-automate."

The integrated solution allows Canon devices to send accurate, dispatch level data directly to e-automate's service dispatch module. The service alert delivered to e-automate will contain the detailed device error code, helping a technician to accurately assess the status of the device and the parts that are needed to resolve the issue. e-automate can be configured to take this error information and automatically dispatch a technician for "service technician required" category alerts. Through the e-automate system, you will have an end-to-end automated dispatch system. Users no longer have to waste time by calling in a technical problem; imageWARE Remote and e-automate do the work for you.

Device meters collected automatically by imageWARE Remote can now be delivered electronically to e-automate, enabling the accuracy and timing of the meters submitted. By automating meter collection, Canon customers will no longer be required to collect meters to submit to their service provider.

"The integration between imageWARE Remote and e-automate represents yet another step in further optimizing the delivery of service through Canon dealers to end customers," said Sam Yoshida, vice president and general manager, Imaging Systems Group, Canon U.S.A. "By tightly integrating to e-automate, Canon and Digital Gateway can dramatically improve internal dealer operations and by extension positively impact customer satisfaction."

For more information regarding e-automate or Digital Gateways' other partner integrations, visit www.digitalgateway.com or call 866.342.8392.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked third overall in the U.S. in 2008†, with global revenues of US $45 billion, is listed as number four in the computer industry on Fortune Magazine's World's Most Admired Companies 2009 list, and is on the 2008 BusinessWeek list of "Top 100 Brands." Canon is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all products. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.




Total Cost of Ownership and Commissions modules added to e-automate

Provo, Utah-August 28, 2009. Digital Gateway, the makers of e-automate dealership management software for office equipment dealers, has added Total Cost of Ownership and Commissions modules to e-automate. These modules are designed to greatly enhance a dealer's ability to evolve into and succeed in Managed Print Services.

"Our dealers needs are our top priority," said Lon Price, Vice President of Digital Gateway. "No matter if its cost per copy, cost per page or MPS, its all about getting prints under contract. Our TCO and Commission modules do just that by automating the sales process in real time. With these new modules, dealers using e-automate will have all the tools they need to capitalize on the opportunities in managed print."

Digital Gateway's TCO calculator is part of Digital Quote Manager, a solution that automates the sales quote and proposal generation processes for dealers. The TCO calculator takes meter capture data from prospects and real-time best pricing from suppliers to clearly compare and demonstrate how much money dealers can save their prospect over time.

Sean Guerin, CEO of U.S. Imaging Solutions said, "Digital Quote Manager is one of the biggest improvements we've seen in e-automate. We consider ourselves to be advanced e-automate users and the features that Digital Quote Manager now offers gives us the horse power and ability to grow with less infrastructure, meaning less admin, but added efficiency and improved accuracy. This further exemplifies that our business made the right choice by choosing e-automate."

e-automate Commissions is a powerful tool that makes it possible for dealers to calculate their commissions in minutes instead of hours and days. It takes into account all the transactions made in e-automate, then accurately calculates commissions for a dealer's entire sales team. Dealers using this tool have cut their processing time by as much as 50-80%.

Herb Richter, VP/co-owner of SBM said, "I think other e-automate users that have been calculating commission manually will be extremely happy with the ease and power e-automate Commissions offers. Our sales reps have found the commission report to be spot on. We also like how little time it takes to administer compared to the commission system in OMD...it's like night and day."

For more information about the TCO and Commissions modules offered by Digital Gateway, visit http://www.digitalgateway.com/mpse.html or by call 866.342.8392.




August issue of The GateWAY now available

Archived on webpage soon.




NEW Digital Gateway Newsletters now emailed Quarterly

August 2009- Digital Gateway's company newsletter, the Gateway, will now be available quarterly and delivered directly to your inbox. The GateWAY will now be delivered in your email inbox each month to inform you of upcoming releases, current trends, important updates, tips, tricks, and other valuable e-automate announcements.

For more information on opportunities to submit ideas and articles for The GateWAY, please contact Ashley at amurray@digitalgateway.com. Past newsletters can also be found on DGI's newsletter webpage- http://www.digitalgateway.com/newsletters.html.




Digital Gateway Welcomes Kip Kugler to Industry Leading Team

Provo, UT-June, 2009. Digital Gateway (DGI), the makers of e-automate management software for office equipment dealers, has appointed Kip Kugler to oversee their customer account management team and to participate with Digital Gateways ongoing MPS strategy.

Kugler worked for Compass Sales Solution in the copier and print industry for 4 years helping dealers build their Managed Print Offerings. This gave him unique understanding to help dealers drive revenue with MPS, save money, and the importance of launching into the new MPS market.

Lon Price, VP of Sales and Marketing for Digital Gateway, said, "Kip knows how to help our dealers get more pages under contract. He brings a wealth of industry experience to Digital Gateway and has unique skills that will help e-automate dealers strengthen and grow their business. Our dealers have already seen many positive results from his efforts."

"One of the driving factors in joining Digital Gateway is their deep understanding of dealer success," said Kugler. "Managed Print Services is just another important tool for dealers to get more pages under contract. MPS is uniquely suited to this economy where dealers' customers are buying less hardware, yet are willing to fund existing fleets. Working with compass, I admired the professionalism of DGI employees. Now that I am a member of the DGI team, I see why they are an industry leader because they are completely focused on dealers' success. DGI only succeeds when the dealers succeed. This alignment is the secret sauce behind Digital Gateways strength."

For more information about Digital Gateway, please call 866-342-8392 or visit www.digitalgateway.com.




DGI's MPS offering catches attention of ENX magazine

May 2009- ENX Magazine highlighted Digital Gateways recent MPS Success and presence at ITEX 2009. Read about Ronelle Ingram's exclusive interview with Jim Phillips, CEO of Digital Gateway.

Click here to read ENX Magazine article.




Digital Gateway Congratulates MOMS 2009 Dealers of the Year

April 2009- Digital Gateway would like to congratulate Modern Office Methods for being named 2009 Dealer of the Year by imageSource magazine. Ronelle Ingram, current BTA president, and Marc Spring, ITEX founder and imageSource publisher, presented their 2009 Perfect Image Awards to the following e-automate dealers

Four other e-automate dealers were also highlighted for the achievements and presented the 2009 Perfect Image Award. These dealers include:

To view more information on these awards, click here- http://www.imagesourcemag.com/piainfo.asp




Digital Gateway Q1 Newsletter Available

Digital Gateways 2009 Q1 Newsletter is now available on DGI's website. Click here to go to the webpage: http://www.digitalgateway.com/newsletters.html.

2009 Q1 Articles include-




e-automate Dealerships Report Numerous Gains Through Real World Training Programs

Provo, UT-April, 2009. Digital Gateway, the makers of e-automate management software for office equipment dealers, proudly announce the success of their newly launched Executive Essentials course taught by leading industry consultant Jim Kahrs, President of Prosperity Plus Management Consulting, Inc.

"We are excited to utilize Jim Kahrs industry knowledge to give our e-automate dealers a leap forward in this economy," said Daron Jones, CFO/COO of Digital Gateway. "These Executive Essential courses are targeted to owners, managers and directors. We've had nothing but excellent feedback."

J. Scott Day, President of Advantage Business Systems, said, "Jim is the kind of good friend you'd want to rely on in an emergency. For me working with Jim has been fun since I enjoy someone who seems to intuitively understand the dealership's big picture and is skilled in mapping out actions and phrasing objectives with some creative spunk. The bonus is getting to tap into the vision of an industry opinion leader."

Brett Edmondson, President of Copy R Office Solutions, said, "Jim is a great professional and understands our industry well. He was able to drill down and help us identify specific improvements to our business that have really made a difference."

Executive Essentials is a webinar-based training program that gives dealership owners and senior managers the management tools and strategies vital to success. These tools are combined with e-automate to really grow dealerships of all sizes, but specifically those from $1M to $15M in annual revenue.

After completing the inaugural series, Jim Kahrs said "This is the kind of practical training that most dealer owners and managers never get. We develop tools and strategies for running the business. Many dealer owners have come up through the ranks in sales or service and have never been shown how to run a business. The Executive Essentials program gives them valuable insight and training on how to be successful as a business owner or executive."

To learn more about how the Executive Essentials program can help you tap into even greater returns with e-automate, call 1.866.DGATEWAY (342-8392) for more information.




Digital Gateway gains MPS momentum after ITEX

Provo, UT-March 27, 2009. Digital Gateway (DGI), the makers of e-automate dealer management software for the office equipment Industry, celebrated the acceptance of their new industry leading Managed Print Success program at ITEX last week.

"Our MPS offering is unique among other offerings because we provide all the key partner integrations, tools and mentoring to empower dealers to find success in this economy," said Jim Phillips, CEO of Digital Gateway. "Those who visited our booth at ITEX realized we're not just selling this software and then walking away. Digital Gateway has jumped into Managed Print with both feet to empower our dealers to protect their customer base and provide the engine that can drive an 11-25% growth in this economy."

Gregory S. Walter, President of Connex Systems, Inc. said, "After participating in the Managed Print Success program by Digital Gateway, I'm more convinced than ever what we made the correct decision to choose e-automate as our dealer management software solution. I would encourage all dealers to take the first step of transitioning to e-automate so they have the opportunity to implement a solution that will make them a leader in managed print."

Digital Gateways has integrated with these market leaders in MPS; Supplies Network, LMI, FM Audit, Print Audit, Print Fleet, Great America, US Bank, Dealer Marketing Systems, Relevant Automation, MPS Associates, and Hogan Data.

No matter what stage of Managed Print your in, Jim Phillips and the rest of the Digital Gateway family personally invite you to call their office at 866.342.8392 to receive vital information on how e-automate and their Manage Print Success program can not only help you survive, but thrive in our current industry and economy.




Digital Gateway holds special MPS Presentation at ITEX

Provo, Utah- March 10, 2009. Digital Gateway, the makers of e-automate management software for office equipment dealers, invite all dealers at any stage of managed print to visit a special MPS Presentation area at ITEX Booth #519 where DGI and their MPS partners will be discussing how dealers can ensure their success in managed print.

"These presentations bring together all the must have MPS components into one place so any dealer with an interest in Managed Print should attend," said Lon Price, VP of Sales and Marketing. "Dealers will learn best MPS practices from the leaders in our industry. Presentations will be given by Digital Gateway and their partners including consultants like Doug Johnson, MPS Partners like Barney Kister of Supplies Network, and many others. Topics will range from reasons why dealers often fail in MPS and how to avoid them, to critical MPS automation, and toner services. These lectures are all a part of Digital Gateway's Managed Print Success Program that brings together key partner integrations, tools and mentoring to empower dealers to succeed in Managed Print. We look forward to having this wealth of knowledge available to all dealers attending ITEX 2009."

All presentation topics and times will be posted at Digital Gateways ITEX booth #429.

More information about Digital Gateway's Managed Print Success Program can also be found at www.digitalgateway.com/mps.html or by calling DGI at 866.342.8392.




imageSource Magazine Highlights Digital Gateway's MPS Strategy

Provo, Utah- February 24, 2009. Digital Gateway, the makers of e-automate management software for office equipment dealers, has recently partnered with LMI print solutions to integrate their e-commerce solutions into e-automate.

James Davis, President of Digital Gateway, said, "As part of Digital Gateway's mission to keep our dealers abreast of new and profitable market developments, we have created new products and tools to automate the high-volume order fulfillment process that is one of the engines of Managed Print Services. We are excited to add LMI as one of our industry-leading partners in this important business, and we anticipate huge benefits for our dealers who leverage this relationship."

LMI is a partner in Digital Gateway's end-to-end managed print solution called MPS 2.0. This offering brings all the training, services and technology together for a dealer to be successful in managed print. MPS 2.0 will be showcased at ITEX in March.

"We're very excited to have partnered with Digital Gateway to integrate our services into e-automate," said Ray Loisel, President of LMI. "Now, the thousand dealers using e-automate can automatically load LMI's pricing for their wide selection of toner compatibles and maintenance kits in real-time during the sales quote and contract generation process. This takes the guesswork out of determining accurate future total cost of ownership."

More information regarding the strength of this partnership and the MPS 2.0 offering can be found by calling 866-342-8392 or visiting www.digitalgateway.com/mps.html.




imageSource Magazine Highlights Digital Gateway's MPS Strategy

February 2009

Brief Explanation: Read about how Digital Gateway is leading the MPS e-volution through e-automates end-to-end Managed Print offering.


DGI imageSource Cover Article 02.09




Digital Gateway helps 168 dealers switch to e-automate in 2008

Provo, Utah- January 2009. Digital Gateway, the makers of e-automate management software for office equipment dealers, achieved a record number, 168 e-automate conversions in 2008.

"Digital Gateway's total tally of e-automate conversions in 2008 is almost double the number of conversions our competitors have done in their best years," said Daron Jones, CFO/COO of Digital Gateway. "This is a great accomplishment for our company while demonstrating our growth and sense of responsibility to our dealers and this industry."

"We exceeded our goal this year with 168 e-automate conversions with the dedication of our conversion team and the dealers that have decided to join the Digital Gateway family," said Duane Walker, Digital Gateway's Director of Customer Care. "Year after year we refine our conversion process. It's great to see this amount of growth without adding additional resources to our team and still keeping a high level of accuracy."

By already converting over 1000 dealers to e-automate, Digital Gateway has acquired an experiential knowledge of the best processes for bringing dealers over from a variety of ERP systems, especially OMD. Conversions are difficult for any dealer but Digital Gateway's conversion team is committed to making the process as pain-free as possible.

Steve Miller, Partner at Alexandria Business Solutions said, "Compared to OMD, e-automate was hands down a much easier conversion to do. We had been on OMD since 2001, and in the summer of 2008 we went live on e-automate. We decided to make this change because it was cost effective, more powerful with a SQL server, and e-automate's invoicing was more effective. For any OMD customer on the fence about whether to convert of not, let me tell you it is the right decision."

For more information about Digital Gatweway's products and services, call 801-492-3576 or visit www.digitalgateway.com.




Copier Careers highlights Digital Gateways MPS offering

December 2008 - Founded in 1995, Digital Gateway is a Utah-based provider of business management software for copier and printer dealers. The company's flagship product, e-automate, is an all-in-one management solution that helps companies get a handle on their accounting, inventory, purchasing, sales, service dispatch, contract processing, and more. With over 1000 dealers already using e-automate, Digital Gateway over the last decade has established itself as an industry leader with a clear vision for the future. And that future, Digital Gateway believes, is now.

Of an estimated 4.3 trillion clicks that occur each year, only three percent are currently under manged print contracts, making managed print the obvious next step for any dealer hoping to do more business with its existing customers and facilitate new customer acquisition. The window of opportunity is wide open, but that will all change if the major manufactures get their way. According to Digital Gateway COO/CFO Daron Jones, 2009 is going to be a make-it-or-break-it year for copier dealers. "If dealerships don't start getting success around the managed print strategy," he says, "they risk being irrelevant to their customers."

With new MPS operational software completed, strategic partnerships with leaders in the MPS arena, and a new program (the e-automate Managed Print Success Program) designed to help dealers make a smooth transition to managed print, Digital Gateway is totally committed to ensure that its customers have the tools and support they need to be successful.

"What makes us different from the competition is that we're doing more than just telling dealers they need to get into managed print," says Jones. "They've been hearing that for years. Now Digital Gateway is actually showing them how to do it."

The company's dedication to its dealers has paid off. In 2008, over 168 dealers adopted e-automate, and Digital Gateway expects 2009 to be another record breaking year. The growing popularity of the product, however, poses significant challenge to copier industry employers-namely, hiring enough qualified e-automate users and managed print specialists to meet demand.

"There aren't many people out there who have experience in managed print," says Jim Phillips, CEO of Digital Gateway. "That's why it's the new gold rush."

In addition to recruiting qualified employees, dealers must also be willing to change their approach toward the selling process. "The culture that exists in the copier dealerships today creates an attitude of amongst salespeople of kill it, skin it, and move on," Phillips says. But you can't make the transition to managed print without finding people who are a combination of hunter/farmer and can deal with the 90-to-120 day sales cycle and skilled enough to talk to the CFO & IT people in their own language."

Phillips and Jones agree that managed print presents the future growth engine for the industry as well as a significant challenge to individual dealerships. Like all transitional periods, this one has been characterized by wariness, false starts, and uncertainty about where we need to go and how on earth we're going to get there. One thing, however, is for sure that for the dealers who have developed the staff, the technology, and the knowledge to meet the growing demand for managed print are reaping the rewards and are poised for growth, longevity, and success in the years to come.

For more information about Digital Gatweway's products and services, call 801-492-3576 or visit www.digitalgateway.com.




LMI talks about Digital Gateway partnership in imageSource article

Brief Explanation: imageSource Magazine's editor Sand Sinclair interviewed LMI's CEO Gary Willert and President Ray Loisel about the new advantages offered by LMI Solutions. Besides new insight into the company's innovative technology, and core business philosophy, they discuss the importance of their partnership with Digital Gateway.
December 2008 LMI article




1st Quarter Newsletter Now Available

The 2009 1st quarter issue of The GateWAY is now available online at: http://www.digitalgateway.com/newsletters.html

Archived newsletters can be found under the "Our Customers" tab on the main page of DGI's website.




DGI releases e-automate 7.5

Provo, Utah— December 22, 2008. Digital Gateway, the makers of e-automate management software for office equipment dealers, released e-automate 7.5 this month. This version introduces key functionality to help users stay even more focused on critical business processes.

e-automate 7.5 includes batch meter estimates, new fixed asset depreciation methods, automated expire by copy contracts, billing leases on service contracts and vendor invoices linked to service contracts along with many other features added to help dealers maximize their profitability and stay ahead of the competition.

"We have only been using 7.5 for a day and I'm having so much fun,” said Judy Hunsaker, Office Manager of Digital Document Solutions. "I'm thankful for the ability to automatically send a message to both techs when you reassign a call, automatically insert the company address/phone info for a new contact, automated expiration copies contracts, call order view on the dispatch console along with other features. Thanks so much for making my work easier!”

e-automate 7.5 also includes over 40 recent enhancement requests from Digital Gateway's annual e-automate Users Group (EUG) recently held in Salt Lake City. These added enhancements were done for EUG members as a token of DGI's appreciation for dealer's dedication and support.

"The development team compiled a EUG wish list of enhancement requests from class discussions and face to face conversations,” said Chris Kenworthy, Digital Gateway's Director of Product Development. "We decided to take the time to implement these requests into e-automate 7.5 in spite of the fact that we were deep into our release process.”

Karen Wright, a well-known industry consultant, attended the EUG for the first time. "During e-automates Users Group, I was personally impressed at the developers and their efforts to hear everyone's feedback. These developers even thanked the Users Group members for their input on what could be done to make e-automate better. It wasn't scripted or rehearsed; you could tell they meant what they said. It was another experience that proved Digital Gateway truly cares about its dealers and their willingness to go the extra mile to improve their product and their dealers business,” said Wright.

Those interested in receiving more information on e-automate 7.5 can contact Digital Gateway at 866.342.8392 or visit www.digitalgateway.com/whats-new.html.




DGI releases Digital Quote Manager

Provo, Utah— December 8, 2008. Digital Gateway, the makers of e-automate management software for office equipment dealers, introduces a breakthrough sales solution called Digital Quote Manager (DQM).

"What used to take sales reps hours, can now be done in minutes,” said Jeff Despain, Partners Service Director for Digital Gateway. "With automated accuracy, Digital Quote Manager streamlines the entire equipment sales process by allowing sales proposals and configurations to be done in just a few clicks. Everything in DQM is done in real time and pushed into e-automate. No more piles of loose pages, no more hassle. Administrative costs are reduced and errors in equipment configurations and pricing are eliminated.”

Digital Quote Manager allows managers to define specific equipment and accessory configurations and related service options, lease defaults, out cost and pricing level assignments and sales rep assignments. Once these aspects are defined and the rules are set-up, sales reps can create sales quotes in a fraction of the time using correct real-time equipment configurations and related information.

Ken Stewart, Director of Technology Solutions of Kearns Business Solutions, said, "Digital Quote Manager fills a long sought need in our business. No longer do our area sales managers have to worry with trying to recreate the wheel with every sale – Digital Quote Manager takes the guess work out of the sales order process.”

Digital Quote Manager streamlines the quote configuration by breaking it down into simple and straightforward steps. These steps include naming the proposal, choosing appropriate equipment configurations, adding any additional non-configured items, verifying billing and shipping information, printing proposal for dealer review, and submitting accepted proposal to e-automate as a Sales Order.

"It's exciting to know that our e-automate dealers now have an offering that provides the sales structure, instant calculations, security, and personalized documentation to eliminate wasted time and energy today so they can increase their revenue tomorrow,” said Despain.

DQM is also part of the framework for Digital Gateway's Managed Print Success program.

Those interested in receiving a free demonstration of Digital Quote Manager to see how it can benefit their sales force, contact Digital Gateway at 866.342.8392 or visit the official Digital Quote Manager webpage at http://www.digitalgateway.com/digital-quote-manager.html.




Recharger Magazine releases a company profile on Digital Gateway

Recharger Magazine has released a company profile on Digital Gateway in their December Issue!

View our company profile as seen in Recharger Magazine's December Issue by dowloading it here.




Digital Gateway's CEO interviewed about Managed Print Services by Recharger Magazine

Recharger Magazine has interviewed a number of prominent figures regarding the state and future of Managed Print Services, Jim Phillips, CEO of Digital Gateway was among those asked to comment in the article which was released in Recharger Magazine's December issue.

View the article about Managed Print Services as seen in Recharger Magazine's December Issue by dowloading it here.




3rd Quarter Newsletter Now Available

The 3rd quarter issue of The GateWAY is now available online at: http://www.digitalgateway.com/newsletters.html

3rd Quarter 2008 Articles

Archived newsletters can be found under the "Our Customers" tab on the main page of DGI's website.




Digital Gateway helps dealer's find confidence in conversions

Provo, UT— November 17, 2008. Digital Gateway (DGI), the makers of e-automate management software for office equipment dealers, introduces an industry leading conversion process that eliminates fear and ensures success.

Duane Walker, Director of Customer Care at Digital Gateway, said, "Don't let the fear of conversions hold you back from doing what's best for you and your company. There has never been a better time to choose e-automate. Over the years we have prided ourselves on having the right tools and the right people to deliver fast and effective system conversions for office equipment dealers converting to e-automate. Recently, we have had a major breakthrough in our understanding of foreign database structures that has ultimately enabled us to surpass our past levels of data conversion excellence.”

DGI's collective efforts with well-known system consultants Karen Wright, Carolyn Hackmann, and Teresa Armstrong have been monumental to this change. These consultants bring their industry expertise to DGI's conversion team as Senior Data Analysts who coach customers and eliminate common roadblocks that occur in conversions.

"Karen, Carolyn and Teresa have allowed us to take a step back, evaluate our process, and truly understand data correctly,” said Duane. "Just because your data works, doesn't make it correct. We now know how to make minor tweaks that become major changes. We can now say this is how it should be converted because the Data Analysts give us that credibility. This new process has allowed us to locate erroneous billing dates and to uncover revenue loss for our customers.”

DGI's improved process includes Initial Database pull -> Assessment/Data Scrubbing -> Test Database/Customer Feedback -> Final e-automate database and Report Card. These four enhanced steps give dealers a clear picture of what needs to be done and where changes need to be made to ensure a successful conversion.




DGI releases another MPS 2.0 article

Digital Gateway has released a new article about Managed Print Success 2.0 (MPS 2.0) in the Photizo Group's Quarter 4 newsletter.

View our article on MPS 2.0 as seen in Photizo Group's Quarter 4 Newsletter by dowloading it here.

And please visit Digital Gateway's official MPS 2.0 website at http://www.digitalgateway.com/mps.html




ImageSource releases a new article on achieving 50% GPM in service

ImageSource has released an interview they conducted with Jack Duncan, Ronelle Ingram and Jim Kahrs, all leading consultants in service management which references e-automate as a system that can help office equipment dealers achieve a 50% gross profit margin in service.

View the article on achieving 50% gross profit margin in Service by visiting ImageSource Magazine's website at: http://www.imagesourcemag.com/article.asp?id=2109.




DGI releases new MPS 2.0 article

Digital Gateway has released a new article about Managed Print Success 2.0 (MPS 2.0) in Recharger Magazine.

View our article on MPS 2.0 as seen in Recharger Magazine's August '08 issue by dowloading it here.

And please visit Digital Gateway's official MPS 2.0 website at http://www.digitalgateway.com/mps.html




DGI launches Managed Print Success Program

Provo, UT—July 21, 2008. Digital Gateway (DGI), developers of e-automate dealership management software, launched a program to help dealers grow their managed print services business.

For more than a year, Digital Gateway has been developing the Managed Print Success 2.0 (MPS 2.0™) program. DGI has been working with Cannon IV, one of the nation's leading managed print services companies, and core dealers that are already succeeding in managed print.

"Having participated in many different presentations and programs on how to sell managed print services, I was initially skeptical about this program,” said Kevin McCarthy, President of Modern Office Methods. "However, I was pleasantly surprised. For the first time, I have seen an end-to-end strategy that makes sense.”

"I am confident that MPS 2.0 is going to be a valuable resource to the e-automate community,” said Mike Kirkpatrick, CIO at Standard Office Systems and past Chairman of the e-automate Users Group.

e-automate Managed Print Edition (MPE) will automate every key element of the managed print services life cycle. The integrated solution imports existing fleet data, automates proposal generation, creates the contract, provides breakthrough commission module, automates billing, streamlines supply purchase orders and facilitates ongoing customer management.

"I understood how important managed print was to our dealer community and went to our dealers using e-automate and asked them who they had worked with that helped drive results. MPS Team Members were chosen based on dealer feedback and their experience with managed print. Digital Gateway, our dealers and the MPS Team will build the metrics for success that will become a core component to our Managed Print Edition,” explained Jim Phillips, CEO of Digital Gateway.

The program is spearheaded by Steve Munro Director of Special Markets at Digital Gateway. His previous background with ERP and Managed Print oriented solutions in other markets brings crucial experience to this important new offering. Key MPS Team Members include Jim Salzer, Darrell Amy and Gary Halperin.




Fall EUG 2008 Announced

The e-automate Users Group (EUG) Fall meeting 2008 has been scheduled for October 20-24, in Salt lake City, Utah. All e-automate users are invited to attend. For more information visit http://eug.digitalgateway.com or contact EUG Chairmen Jeffrey Taylor at jtaylor@isionline.net.




2nd Quarter Newsletter Now Available

The 2nd quarter issue of The GateWAY is now available online at: http://www.digitalgateway.com/newsletters.html

2nd Quarter 2008 Articles

Archived newsletters can be found under the "Our Customers" tab on the main page of DGI's website.





New Digital Gateway VP shares Phillips' Focus

Provo,Utah- June 17, 2008. Digital Gateway (DGI), the makers of e-automate management software for office equipment dealers, has added Lon Price as the new Vice-President of Sales and Marketing. Price shares DGI's commitment to employees, customers and to being the leader in their market segment.

Price has over 24 years of solid software experience, specifically with ERP-class management information systems. He was an angel investor and president of Digital Gateway eight years ago and also worked as a developer, business consultant, trainer, and sales manager for Oracle, Microsoft, Cisco, Novell and many other leading start-up companies.

"Lon has the experience we need to take DGI to the next level," said Jim Phillips, CEO of Digital Gateway. "Lon is the only one I trust to take over this role for me. We share the same value system that positions the way you treat people as the driver for success. He naturally cares about what happens to the customers and others affiliated with our company, you can't train that."

Price returned to DGI because of the vision of the CEO. "I agree with what Jim Philips has set for values, direction and company culture," said Price. "When we burn the midnight oil at DGI it's because we care about people and will do whatever it takes to keep our promises to them - employees and customers alike."

As Vice-President of Sales and Marketing, Price will refine and perfect Digital Gateway's market strategies, as well as the customer experience. His role will help DGI to continue as the premier dealer management software provider for many years to come.

About Digital Gateway
Since 1995, Digital Gateway's flagship product, e-automate, has helped over 800 companies drive their critical business processes. These processes include accounting, sales, service, inventory, purchasing, equipment tracking, meter reading, reporting and more. e-automate also has modules to automatically collect meter readings, use laptops in the field to update service calls, sell supplies online, manage point of sale activities and customize automation tasks.




Digital Gateway: One of America's fastest growing private companies by Inc. 5000

January 2008-- The Inc. 5000 named Digital Gateway as one of America's fastest growing private companies in 2007. They ranked #986 out of 5,000 for overall performance, and also #76 in the nation for software.

Daron Jones, COO of Digital Gateway, who has worked at Digital Gateway for over 8 years said, "What an honor it is to be acknowledged on a national level for our hard work and dedication in the competitive business world. Our company has grown drastically over the years because of our employees and customers working together to make Digital Gateway what it is today."

The Inc. 5000 includes the well known Inc. 500 but digs deeper to offer the most comprehensive view of the entrepreneurial engine driving the U.S. economy. The Inc. 5000 explores a broader cross section of entrepreneurial America to identify and profile the nation's 5,000 fastest growing companies.

The Inc. 5000 is ranked according to percentage revenue growth from 2003 through 2006. Additionally, Inc. 5000 candidates have to be privately held, U.S. based, and independent.

The Inc. 5,000 Introduction-
    http://www.inc.com/inc5000/articles/20070801/inc-5000.html

How The Inc. 5000 is chosen-
    http://www.inc.com/inc5000/articles/20070801/methodology.html




Digital Gateway Partners with Jack Duncan

Provo, Utah- March 31, 2008. Digital Gateway, a prominent provider of dealer management software, proudly announces their partnership with Jack Duncan Consulting in a joint effort to give dealers the power to implement and succeed.

"Our partnership with Jack Duncan Consulting is something we're vey excited about," said Jim Phillips, CEO of Digital Gateway. "His expertise in Service will give our dealers access to the leading practices necessary to optimize service profitability."

"We have already built special reports into e-automate that reflect what Duncan isteaching his clients. These reports give service managers instant access to mission critical information that is required to maximize profitability and facilitate superior tech management," said Phillips.

Duncan has over 35 years experience in service management and has several dealers exceed the BTA Model Targets for Gross Profit. He has held numerous service-based positions in well-known dealerships and served as Regional Technical Manager for one of our industry's largest manufacturers. Duncan is also a contributing writer to imageSource Magazine.

"With Digital Gateway's desire to be more than a software company, it makes perfect sense for us to form this partnership," said Jack Duncan. "Our united efforts will provide educational classes geared to move service managers' focus to profitable business solutions instead of seeing the problems as a "Break - Fix"."

Duncan's upcoming Service Managers University training conference will be held May 12-16 at Digital Gateway's headquarters in Provo, Utah. Duncan will show dealers how e-automate can execute what they have learned in the classroom. Service Benchmarks, Account Profitability Analysis, Proactive vs. Reactive Service and other related topics will be addressed.

Duncan said, "We will discuss how current business models place the burden of profit on service managers who are often the least prepared to handle it. This advanced class informs on how to maximize efficiencies and customer satisfaction by managing services."

The Service Managers University conference will be a quarterly series at Digital Gateway's state-of-the-art training facility. After May, the next Service Managers University is offered July 2008.

For those interested in attending the Service Managers University training conference, contact Whitney at train@digitalgateway.com or call 866-342-8392, option 3.




DGI: Member of the Top 100 Fastest Growing Companies in Utah

Utah One Hundred | Mountain West Capital Network October 2007-- Utah's Governor Jon M. Huntsman and the MountainWest Capital Network announced Digital Gateway as one of the top 100 fastest growing companies in the state. MountainWest is Utah's first and largest business networking organization devoted to supporting entrepreneurial success.

James Davis, President of Digital Gateway said, "We are thrilled to receive this award. It represents a significant milestone in our quest to be the very best software provider in our niche market. We have always sought to provide excellent products and services to our clientele, and we view our growth as a validation of that effort."

One of the ways MountainWest Capital Network supports entrepreneurial success is by recognizing and rewarding performance. This was the 13th annual Utah 100 awards program hosted by MountainWest. Winners in the 100 fastest growing categories were based on percentage revenue increases from 2002 through 2006.

Todd Leishman, Chairman of this year's Utah 100 Program and a business attorney, said, "The Utah 100 program is an important contribution to the Utah business community. It provides a forum for highlighting the achievements of both emerging and mature business. The Utah 100 has become a prestigious recognition for our winners, and has significant meaning to those who receive it."

Making the Utah 100 list is an extraordinary achievement. In 2007, 12 thousand new companies opened their business to Utah's population of 2.5 million people. Not every company markets to Utah's public but the states strong economy supports each business venture.

Other companies who made the Top 100 were Omniture, Backcountry.com, Overstock.com, Spring Communications, SkyWest, Huntsman Corporation, Cafe Rio and USANA Health Sciences.

Utah 100 info and quote:
New Utah Businesses:
Utah Population:
http://www.mwcn.org/utah100/index.php
http://corporations.utah.gov/pdf/corpstats2007.pdf
http://quickfacts.census.gov/qfd/states/49000.html





Remote Tech 7.0 now available!

Provo,Utah - January 30, 2008. Digital Gateway, a prominent provider of business management software for office equipment dealers, has released a new version of Remote Tech for those seeking to strengthen their field service.

James Davis, President of Digital Gateway, said, "Remote Tech 7 is a great tool for increasing efficiency among your field technicians. It allows techs in the field to close calls and exchange critical information. Techs are able to make more calls per day with the assistance of this software."

Remote Tech 7 empowers field technicians to act independently by instantly providing information through their laptop, palm®, windows mobile®, or blackberry® devices. Questions that usually waste minutes if not hours of time on the phone or driving back to the home office are now answered quickly and effectively with Remote Tech 7.

The software also provides holding areas for "unassigned" calls, gives techs the freedom to create new calls, and has an enhanced two step field transfer. Other features include multiple meters, item search, personal fax test and much more.

"These new features help technicians become independent and rely less upon support from the home office," said Brandon Wickes, a Remote Tech developer. "But more importantly, Remote Tech 7 also makes your employees more accountable for their work results."

Techs track their amount of time spent on each call. They can also accurately record mileage by enabling the optional odometer entry feature. These and other aspects of Remote Tech 7 measure and improve both the speed and quality of service efforts

"To make service departments more profitable, you need the best efficiency from technicians," said Davis. "Our data has shown that techs are only working a fraction of their hours. Remote Tech 7 and the reports it generates help dealers assess where they are with technician profitability and improve."

Remote Tech 7 is only one of Digital Gateway add-on products that specifically apply the e-automate software to the needs of each customer. To receive more information on e-automate or other add-on modules, please call 1.866.DGATEWAY (342-8392) or click www.digitalgateway.com.

If you would like to learn more about Remote Tech please click here: Remote Tech 7

About Digital Gateway

Since 1995, Digital Gateway's flagship product, e-automate, has helped over 800 companies drive their critical business processes. These processes include accounting, sales, service, inventory, purchasing, equipment tracking, meter reading, reporting and more. e-automate also has modules to automatically collect meter readings, use laptops in the field to update service calls, sell supplies online, manage point of sale activities and customize automation tasks.




New Article about Digital Gateway in Image Source Magazine

Provo,Utah - January 15, 2008. Image Source, a premier magazine catering to the Office Equipment industry, recently wrote and published an article detailing the success of Digital Gateway and how Digital Gateway achieved that success as explained by Jim Phillips, DGI's CEO. Please click the following link to read this article:

Up Close & Personal (Profile on Digital Gateway)




Digital Gateway Relocates to State-of-the-art Headquarters

Digital Gateways Office Upgrade

Provo,Utah - November 01, 2007. In September of 2007, Digital Gateway made an upgrade of their own. Everything and everyone was packed up and moved across town to a new 40,000 square foot office in Provo, Utah. With the company's rapid growth, the previous office had become too small. The change of facilities has allowed Digital Gateway to no longer be constrained allowing room for growth and development.

One of the most exciting new additions to this office is the new state-of-the-art training facility. As soon as you walk in, you will know that DGI means business by assisting you with yours! This room allows 30 people to conveniently sit at computers while following the instructor's information projected on a giant screen in front of the classroom. It provides a professional yet comfortable training environment.

There are also many things within the office that have been upgraded in order to meet the needs of both employees and customers. The IT/networking infrastructure has been rebuilt from the ground up with new cables, switches, and routers. A larger array of servers has also been added to help things run faster and more effectively. Cutting edge technology and new office equipment has strengthened DGI's internal operations which will consequently quicken DGI's external operations as well.

With this new office comes new opportunity to take everyone involved with Digital Gateway to a new level of success. Although you shouldn't judge a book by its cover, our "cover" represents everything that Digital Gateway is about. And those messages are stated clearly and proudly to anyone who walks through our doors. Digital Gateway is here to provide the control customers' demand and the freedom they desire over the management of their dealerships' now and in the future!

Our new address is 4626 North 300 West Provo, Utah, 84604. We invite you to visit our website at www.digitalgateway.com or call at 801-492-3576 if you need assistance or have any questions.

Digital Gateway Building Digital Gateway Building    Digital Gateway Training Room Digital Gateway Training Room


View the
VIRTUAL TOUR





EUG Meeting, Salt Lake City 2007

Provo,Utah - November 01, 2007. On October 16-18, 2007, Digital Gateway dealers traveled from many different states and even countries to attend the E-automate Users Group (EUG) meeting in Salt Lake City, Utah. These professional yet personal meetings are held twice a year and are fueled by the excitement from e-automate users.

Angela Winter, the past president of the EUG, has been involved with the e-automate users group for over three years. She became a EUG member when her employer implemented e-automate. After a year and a half, Angela became EUG vice president and then president.

"The EUG provides a great opportunity to network with other users," Angela said. "By meeting and interacting with others using the system, you can share ideas and brainstorm on ways to better utilize e-automate and make your organization more efficient."

During the October 2007 meeting, some topics discussed were: Topics vary from each meeting. This recent meeting in Salt Lake City had an overall focus on the rich new features of 7.0. "At this meeting we wanted to spend quite a bit of time reviewing some the newer features in greater depth than at previous meetings," Angela said. "We wanted the user to be able to go back to their office and implement the new feature with an understanding of what its purpose is and how to use it."

Meetings are held twice a year in the spring and fall. And just as the topics vary from meeting to meeting, so do the people that attend them. There are the usual EUG "veterans" who regularly attend, as well as many new faces. This is in part due to the astonishing growth the EUG experiences each year.

Additionally, virtually every role within an organization is represented at the meeting. "We have attendees who are owners and presidents, those who handle contracts, service, IT, inventory control, and/or accounting," Angela said. This past meeting had around 200 people in attendance.

Many factors contribute to the value of attending the meetings. Generally the meeting's format includes valuable information gained through lectures, trainings and other activities which are presented in a comfortable atmosphere that makes learning enjoyable.

You also develop many professional contacts and friendships. These friendships span across the miles but are invaluable when you have questions or challenges you need answered. Once you attend, you will always look forward to the next meeting.

Digital Gateway continually strives to meet the needs of the dealers. Angela states, "its great having the developers and other DGI executes like Jim, James, and Daron at the meetings to hear our ideas and challenges. You know they care about the product and the success of each dealer."

The next EUG meeting will be help in February in Las Vegas. We invite you to attend and join the excitement of our current EUG members. You won't regret it!




Digital Gateway Launches e-automate 7.0

American Fork, Utah - July 16, 2007. Digital Gateway, a leading provider of integrated business management software for office equipment dealers, today announced the release of e-automate 7.0. e-automate has been Digital Gateway's flagship product since the company's creation over a decade ago. The release of version 7.0 offers dealers new functionality, new technology and new ways to keep their business on top.

Some noteworthy additions in this release include all-new metrics pages based on job functions like President, CFO, Service Dispatcher or Contracts Manager. These metrics pages display the most critical information to help dealers stay focused on the measures that have a direct effect on smooth operations, customer satisfaction and overall profitability.

"We're very pleased with the release of e-automate 7.0." said Jim Phillips, CEO of Digital Gateway. "It represents a significant step forward in our effort to offer dealers the easiest to use and the most impactful management software available."

Other new features in this release include Widows Vista® compatibility, better security, new and enhanced reports, additional meter reading features, improved inventory logistics, warehouse costing and more flexible contracts.

"We've really been paying attention to emerging technologies that will have the most positive effect on dealers." said Chris Kenworthy, Director of Development of Digital Gateway. "More than any other system of its kind, e-automate 7.0 utilizes a Web Services API in a fully integrated way to make processes more seamless and efficient between e-automate and our technology partners. One area where this is most noticeable is with the integrations that have been established with all the major meter collection solutions available in the market today. With the advent of these new integrations the meter collection process is now handled in a fully automated fashion behind the scenes which makes life easier for both the dealers and their customers."

For more information about e-automate 7.0, dealers can contact digital gateway by phone at 1.866.DGATEWAY (342-8392) or visit them on the web at www.digitalgateway.com.





Digital Gateway Partners With FMAudit
Software integration delivers fully automated, accurate and timely customer billing

AMERICAN FORK, Utah - March 19, 2007 - Digital Gateway, Inc. (DGI), a leading provider of integrated business management software solutions for the imaging and office automation industry, today announced their partnership with FMAudit, LLC, a leading provider of managed print services applications. The declaration is marked with the official release of a co-developed 'FMAudit Central sync module', enabling seamless integration between their respective software offerings.

FMAudit's Identity Mapping Technology™ facilitates the bi-directional communication resulting in an end-to-end, accurate and timely usage-based billing solution. Print asset meters are automatically acquired using one or more of FMAudit's data collection vehicles; Viewer USB™ for periodic meter reads (Aka Rapid Print Assessment™), OnSite™ for fully automated metering, and/or WebAudit™ for browser-based metering.

Now, data collected with the FMAudit technology synchronizes with DGI's e-automate™ dealer management software in real-time resulting in numerous operational efficiencies. Benefits include increased productivity, better profitability and the reduction or elimination of costly reconciliation practices and DSO.

"FMAudit shares our enthusiasm for customer satisfaction and market leadership. Their innovative technology and pioneering go-to-market strategy will assist e-automate users recognize a quick and easy return on their investment," stated Jim Phillips, CEO of Digital Gateway. "The release of this integration sets the stage for unprecedented functionality which will truly help dealers transcend business challenges and accelerate growth."

The FMAudit Central sync module which communicates with e-automate, is a no-charge feature available to all users of DGI's e-automate solution and enrolled in FMAudit's Corporate Program. It establishes the foundation upon which additional features will become available. For example, FMAudit's Adaptive Service Management™ platform will further assist the dealer migration from accurate and timely meter-based billing to automated just-in-time supply replenishment to full-featured automation with DGI's Remote Tech™.

"We are excited about our relationship with Digital Gateway. We are both fast growing companies dedicated to making a difference in the way independent dealers conduct business," stated Richard Piper, President & CEO of FMAudit. "Users will achieve immediate results of this high-impact feature. It is validation of the overall significance of the partnership, and is just the first of many ways we will continue to assist our mutual clients to further leverage their existing investments."

About Digital Gateway - www.digitalgateway.com

Headquartered in American Fork, Utah, Digital Gateway was organized in 1995 to create e-automate, a business management software system that automates and improves many common business processes integral to companies in the office automation industry. These processes include accounting, inventory, service dispatch, contract management, sales and others. Utilizing a native Windows environment, open-platform architecture and a scalable MS SQL Server database engine makes the system powerful and sophisticated, yet comparatively easy to use. Since its introduction to the office automation industry, e-automate has become the fastest growing business management system among imaging dealers nationwide.

About FMAudit - www.fmaudit.com

FMAudit is a business solution provider for Office Equipment and Supply Industries specializing in Print Management solutions. FMAudit is dedicated to developing solutions that remove Meter Mystique™ - the cumbersome human element of collecting highly valuable print asset information. The data is used for Assessment, Account Reviews, Metering (for accurate and timely billing), Service Dispatch, Customer Relationship Management, Enterprise Resource Planning, Sales and Service Force Automation, and Supply Replenishment.

Contact

Jim Phillips
CEO
Digital Gateway, Inc.
Ph.801.492.3576
629 Quality Dr. Suite 100
American Fork, UT 84003

# # #




Digital Gateway heads to ITEX 2007

Friday, February 09, 2007 - American Fork, UT USA -- Digital Gateway annouces its official participation as an exhibitor for the ITEX 2007 National Convention. Since 1995, Digital Gateway's flagship product, e-automate, has helped over 700 companies drive their critical business processes. These processes include accounting, sales, service, inventory, purchasing, equipment tracking, meter reading, reporting and more. e-automate also has modules to automatically collect meter readings, use laptops in the field to update service calls, sell supplies online, manage point of sale activities and customize automation tasks.

About ITEX

ITEX 2007 will take place March 20-23, 2007 at the Las Vegas Convention Center South Hall 2 in Las Vegas, Nevada. The business and document solutions market is estimated to grow to nearly $1.5 billion dollars by 2007...will you get your share? ITEX puts you in control and guides you through the changes and opportunities in the maturing copier and printer markets. With growth possibilities are at your fingertips to capture new profits, its time to take control!

ITEX 2007 will guide you to choose the right programs to achieve your market potential. Now in its sixth year, ITEX is the premiere event for providers of all aspects of document technology, including Document Management, Digital Copying and Printing, Scanning and Professional Services. See why the entire industry is tuning into the award winning* ITEX year after year.

To learn more about ITEX 2007, visit: http://www.itexshow.com.




ENX Magazine interviews Digital Gateway, Inc.

Contributing editor and industry consultant Ronelle Ingram has written an in-depth article for ENX Magazine's August 2006 issue. Titled "E-Automate The Rising Phoenix," the article reviews the life and times of Digital Gateway, Inc. from the people to the products and our company's bright future. To read the article, please visit ENX Magazine's website or download a .PDF version of the article here, or simply pick up a copy of ENX Magazine's August 2006 issue and read about us on page 18!




Audio Testimonials Section Added to the Digital Gateway Website

In a continuous effort to achieve better communication with e-automate users and the public Digital Gateway has introduced an audio testimonial section featuring the voices of our customers detailing their successes with Digital Gateway's suite of dealer management system products. To begin the audio testimonial series we have interviews with Lou Anne Strickland and George Paul Lewis, Jr. from Stewart Organization, Mike Murray from Business Works of Hawaii and Mike Kirkpatrick from Standard Office Systems. To start listening to the clips, please head on over to the audio testimonials page.




Digital Gateway and CalType Solution, Inc. Unite

American Fork, Utah - August 15, 2005. Digital Gateway™, a leading provider of integrated business management software solutions for businesses in the office automation industry, today announced that it has united with Missouri-based software company, CalType™ Solution, Inc., makers of CalType and Advantage dealer automation software.

CalType is the third company Digital Gateway has united with since it's creation in 1995. It joined with Houston-based FasTrak in 2000 and Canada-based ServiceView in 2001. The purpose of these strategic consolidations has been to integrate industry-best technologies and people into Digital Gateway and its flagship business management software package, e-automate™.

"We are always looking for software providers who we can combine our efforts with to provide a better overall solution to dealers." said Jim Phillips, CEO of Digital Gateway. "We've known Joe and his people at CalType for years and his values, understanding of his customers' needs, and experience in the industry make him and his company an essential part of Digital Gateway's strategy."

Joe Garcia, President of CalType, will join Digital Gateway with the primary responsibility of working with Digital Gateway personnel to understand and better serve CalType customers and working with CalType customers who choose to adopt e-automate to ensure they experience a smooth transition to the new business management software.

"This is a natural step for CalType." said Joe. "I've been in this business for over 20 years and have associated with the people of Digital Gateway for a number of those years. I've come to recognize the strength of both their people and their products. We share the same commitment to dealers and have the same goal of providing the industry with the software tools needed for businesses to run their organizations more efficiently and profitably. I am certain this move will benefit CalType customers and the industry as a whole."

About Digital Gateway

Headquartered in American Fork, Utah, Digital Gateway was organized in 1995 to create E-automate, a business management software system that automates and improves many common business processes integral to companies in the office automation industry. These processes include accounting, inventory, service dispatch, contract management, sales and others. Utilizing a native Windows® environment, open-platform architecture and a scalable MS SQL Server® database engine makes the system powerful and sophisticated, yet comparatively easy to use. Since its introduction to the office automation industry, E-automate has become the fastest growing business management system among imaging dealers nationwide.

About CalType Solution, Inc.

Headquartered in Columbia, Missouri, CalType was founded in 1963, and grew from a small business to one of the nation's leading office machine dealerships. Based on the common problem of finding software packages specifically designed for office machine dealers, CalType licensed RealWorld Accounting Software in 1983 and used it to create The CalType Solution, a complete accounting and service management system for dealers. The results have made CalType a recognized leader in the software systems world.

Jim Phillips and Joe Garcia announcing unification
Jim Phillips and Joe Garcia announcing unification





Digital Gateway Releases Remote Tech
June 19, 2005

Remote Tech is the mobile technician optimization module for the e-automate business management system. In version 2.0, technicians can view their service call lists, enter new calls, close and complete calls, and get directions to customer locations from their laptop while conducting service calls in the field. Data is automatically updated within the e-automate system. This can be done via the web while in the field, or by using a sync function when they return to the home office.




Imaging Industry Trend: Ever More Efficient, Cost-Effective CRM

IRVINE, Calif May 3, 2005 -- Imaging Portals, Inc. announced today the immediate availability of a direct integration interface with Digital Gateway's e-automate business management system. The interface provides automated transfer of meter readings into the e-automate billing system. Using the interface will allow imaging dealers to save time and reduce error caused by manually entering meter readings into the e-automate system. Imaging Portals, "Leaders in Remote Monitoring®," develops and deploys remote monitoring systems for document imaging devices. With its Fleet-Complete® concept, Imaging Portals can monitor and report meter readings from all networked printers and copiers as well as stand-alone copiers and MFP imaging devices.

American Fork, Utah-based Digital Gateway Inc. ™ is a premier provider of enterprise solutions for small and mid-size businesses in the field services industry. They are the creators of e-automate™, a software product providing comprehensive business management capabilities in accounting, inventory, service dispatch and sales.

"We are happy to be working with Digital Gateway and their e-automate software," said Worth Probst, CEO of Imaging Portals. "This cooperative effort is part of an industry trend to make imaging dealers' customer relationship management more efficient, sophisticated and cost-effective."

Imaging Portals has the most extensive experience in the meter collection marketplace, with more than one million meter readings collected and transferred to billing systems. Imaging Portals holds eight major patents for remote meter reading and device monitoring. The company markets wireless and networked devices that collect and report meter readings. The company also has a central database system that aggregates the meter information for each customer's fleet, resulting in a timely and accurate billing system. This information now integrates seamlessly into Digital Gateway's premier business management solution, e-automate.

"Digital Gateway is committed to leverage existing as well as emerging technologies including bringing the power of the Internet to the Small and Medium-size Enterprise market," stated James Davis, President of Digital Gateway. "Working with Imaging Portals is a logical step in the evolution of our commitment to our customers.

About Imaging Portals, Inc.

Imaging Portals, Inc. (www.imagingportals.com) is a solutions company whose primary focus is the collection of meter readings and other device status information from print output devices-copiers and printers-from all major printer/copier manufacturers. Imaging Portals' ImageTrak™ product line allows for a Fleet-Complete solution, which collects meter readings from all devices, whether stand alone and networked, and aggregates the data into the ImageTrak Central Data Repository database. In addition to its comprehensive solutions product line, Imaging Portals owns the eight major patents in automated meter-reading collection technology and licenses those patents to manufacturers who incorporate the technology into their own products. Imaging Portals maintains headquarters in Irvine, Calif., with sales and support locations in Florida, Illinois and New Jersey. "Leaders in Remote Monitoring" and "Fleet Complete" are registered trademarks, Imaging Portals is a service mark, and ImageTrak is a trademark of Imaging Portals Inc.
Imaging Portals, Inc.


About Digital Gateway

For over a decade, Digital Gateway (www.digitalgateway.com) has provided total business management software solutions for small to medium-sized businesses in the imaging market. These solutions include the e-automate business management system, and Digital Taskforce, a robust business monitoring and automation tool. Together, they give dealers the control they've always needed to more effectively manage common business processes like accounting, sales, service, inventory and more. While robust and sophisticated, the system has an eye toward being intuitively easy to learn, understand and use. By using Digital Gateway solutions, businesses become more efficient, informed, and profitable. As a result, they gain the freedom they've always desired to focus on the most crucial aspects of their organization.




Business Latency: A Silent Killer of Your Organization's Efficiency and How You Can Remove It
(as seen in the RSPA annual journal)
By Daron Jones, VP of Professional Services of Digital Gateway

Efficiency - it's the holy grail of businesses striving to do more with less and outpace their competition. The goal of efficiency can often be elusive, but there are common areas of business latency that when analyzed, can lead to an efficient and optimized organization.

The investment in the most recent technologies such as phone systems, computers, and computer software is done with the explicit hope that these investments will increase organizational efficiency. Similarly, investing in training is done with the expectation that the training will result in a smarter staff, one that makes fewer mistakes, and takes less time to do routine tasks.

Although these two investments - technology and training - are quite different, they both have the same ultimate goal-efficiency. In other words, these investments improve the ability to capture and analysis information for efficiently and increase the ability to do one's job faster and smarter than before.

However, most organizations take the easy approach to these investments by just signing the check, implementing their technology or training, and hoping for increased efficiency. This approach rarely works. Those who take the time to review their internal processes and determine how to integrate them with new technologies and better able to realize their anticipated return on their technical and training investments.

The silent killer of efficiency is latency. Latency occurs in tasks that may be error prone, redundant and/or capable of being replaced by automation. Latency is causing huge amounts of wasted capital in businesses today and is quickly becoming a threat to survival for organizations who desire to remain competitive in today's business landscape.

Here are some questions to help you diagnose potential latencies within your organization: The list could go on, and the business impact these latencies have on your organization deepen as your business grows. The big danger your people are focused on "non-value" activities instead of "value-added" activities.

Not only do tasks that could be automated waste time, but there is the factor of human error to consider. A person gathering and producing data is mistake prone. Creation of that spreadsheet every month, by a different person each month, could result in varying degrees of data selected, varying accuracy, and different formats. Now combine the latency issue with the impact of mistakes and your business problems are increased.

A primary solution to business latency is the automation of redundant tasks. But before business latencies can be automated, they must first be identified. Below are the six most common areas for latency within an organization. Part two of this article will explain in more detail how to remove these efficiency killers from your organization.

Latency #1: Executing Redundant Tasks

Employees doing mind numbing, redundant tasks waste time and result in old, out-of-date information. Most organizations can identify areas of their business where processes can be automated to take care of redundant tasks. Automating such tasks removes error and better leverages people within the organization to perform value-add activities.

Latency #2: Identifying & Responding to "Trouble Spots"

Too many organizations either take too long or simply don't respond to ongoing problem areas of their business when they are discovered. This is one of the more challenging latencies for a business to recognize, since most organizations' approach to trouble is to "see it, fix it, and forget about it". As such, the identification of recurring trouble spots (which is where latency is most apparent) requires an in-depth analysis of an organization's business processes and asking such questions as:

"What happens in our business when . . . "

Although it's human nature to fix a problem and move on as quickly as possible, the exercise of working backwards from the problem (to explore why it occurred and how to prevent it) allows organizations to identify the true cause of the latency.

Latency #3: Profiling & Loyalty-Building

Striving for customer profile tracking and customer loyalty plans that never materialize because companies were "just too busy to get around to it" is all too commonplace. Identifying and seizing potential sales opportunities through analyzing current and historical business data can do much to drive growth and customer loyalty. What many don't realize is how easy and routine this can be for organizations who take the time to establish automated processes for it.

Latency #4: Monitoring & Processing E-mail

Letting important email from customers grow old and stale will give you the reputation of being unresponsive. With so much e-mail distributed internal and external to most organizations, the ability to filter through the dirt to find the gold is a common source of latency. Organizations either take too much time filtering through information or they let important messages fall through the cracks. What many don't know is the process of managing incoming and outgoing e-mail can be automated to a large degree.

Latency #5: Generating & Distributing Reports

Running and distributing reports too late in the month to make a difference is an all too common latency. Having the right information at the right time is crucial to any organization's success. The ability to automatically trigger, generate, and deliver reports to the appropriate recipients will dramatically increase efficiency within businesses and give the added benefit of better, more timely information.

Latency #6: Integrated Data Analysis & Response

There's a reason why this Latency was saved for last. It's most difficult to achieve. Most organizations have not considered "integrated data analysis & response" in terms of latencies because everyone assumes nothing can be done about them. But with current technologies that automatically and dynamically analyze data between multiple business applications and (if appropriate) trigger the appropriate automated workflow, current processes can be automated to a degree not previously possible.

Analyzing these common areas of latency is the first step to becoming a more efficiently run business. Next, organizations must evaluate whether or not the automation of a task is beneficial. If yes, is the automation of the task something that a machine can do? Is there enough information at hand to detect a condition? Detecting the condition is the key issue because detection is conditional. Many organizations do not automate tasks because there is not enough information at hand to identify unique conditions.

Imagine for a moment that you could automatically know that: Most companies are operating under the assumption that automating such activities is not possible or too expensive for them to implement. Such is no longer the case. In fact, reducing latencies by automating more and more business processes is fast becoming an essential part of staying competitive. In the end, it's really about being more efficient and the ability to do one's job faster and smarter. So to squeeze more out of daily work, companies should look inward at their processes and see what delays are inherent in all areas of the company.

Over the past 20 years, enabling technologies have allowed us to process information faster, store it more efficiently, and retrieve it more intelligently. But, there comes a point when technology can gain only so much more efficiency. It is at that point companies need to look inward at their own processes and procedures to see where delays, bottlenecks, and simple lack of awareness play major roles in impacting their efficiency.

Latencies exist in all organizations, and can be readily identified in a variety of areas of a company's business. These latencies impact an organization's efficiency in more than just the mere time they take up. They have a domino effect insofar as they are indicative of business problems that cause organizations to lose productivity, revenue, and customer satisfaction.

Latencies will never completely disappear, but organizations are not so much racing against the clock as they are racing against their competition. Businesses that adopt procedures and automation that reduce its latencies will find themselves in a competitively superior position.

Contributing Authors: Charles Erwin and Don Farber




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