e-info Overview - Online Customer Portal - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - Online Invoice Payment
E-Info
Use the power of the web to improve
your customer service experience
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e-info is a customer web portal dealers can use to exchange information found in e-automate in real-time with your customers. With it, your customers can better manage their business equipment. Customers can log in to a dedicated and secure website where they can perform the following activities:
- Order supplies and check order status
- Input meter readings and view meter history
- Initiate service requests
- Monitor account information
- View account summary information
Service Summary
- View pending calls
- View scheduled calls
- View dispatched calls
- Request service calls
- Search previous service calls
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Equipment Summary
- View equipment on record
- View equipment tied to a contract
- View non-contract equipment
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Meter Summary
- Record meters
- View due meters
- View meter history
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Order Summary
- Submit new orders
- View new orders
- View picked orders
- View shipped orders
- View items on back order
- View cancelled order
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Account Summary
- View invoice history
- View account status
- View credit status
- View credit limit
- View aging report
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e-info Overview - Online Customer Portal - Office Equipment Management Software - Service Management Software - Copier Dealer Software - e-automate Dealer Software - Online Invoice Payment
