Company: Digital Gateway
President: Laryssa Alexander
Toll-Free Phone: 1.866.DGATEWAY (342-8392)
Markets Served: U.S. & Canada & Caribbean
Products & Services: e-automate
Digital Quote Manager
Purchase Order Processor
Partner Integration Portal
Over 1200 dealers now use e-automate business management software to help manage everything from accounting to service dispatch. This is a record for Digital Gateway, which began in 1995 with a group of system integrators in a basement. Now more than a decade later and over $16 Million invested, e-automate has become the fastest growing dealer management software in the office equipment industry and is making a dramatic difference in the way independent dealers conduct business.
2012 was also a record breaking year in terms of additional features released to enhance the abilities of e-automate. In 2012, the company released e-automate 8.0, offering dealers new functionality, new technology and new ways to keep their business on top.
"We're very pleased with the release of e-automate 8.0" said Laryssa Alexander, President of Digital Gateway. "It represents a significant step forward in our effort to offer dealers the easiest to use and the most impactful management software available."
"We've really been paying attention to emerging technologies that will have the most positive effect on dealers." said Chris Kenworthy, Director of Development of Digital Gateway. "More than any other system of its kind, e-automate and our key add-on products utilizes a Web Services API in a fully integrated way to make processes more seamless and efficient between e-automate and our technology partners. One area where this is most noticeable is with the integrations that have been established with all the major meter collection solutions available in the market today. With the advent of these new integrations the meter collection process is now handled in a fully automated fashion behind the scenes which makes life easier for both the dealers and their customers."
Listening to Dealers
Digital Gateway works closely with a dealer-run e-automate user's group which now has over 400 member companies. In 2012, Digital Gateway supported the e-automate users group for a 5-day event in Salt Lake City, Utah where over 200 e-automate users met to receive instruction, discuss better ways to utilize their software, and gave critical input into future development.
When asked how Digital Gateway has experienced such noteworthy growth, Digital Gateway's president said, "We trust our dealers and they've helped us build software that really stands out in the way it improves an organization. We've relied heavily on our user's group to determine what dealers really want and it's amazing how the word gets out once you deliver it."
Following a record growth year, Digital Gateway doesn't plan on sitting back to enjoy their success. Plans are underway for one minor and one major update of the e-automate core product in 2013. New and improved modules are also being developed. "Our vision is to reflect the needs of our users in the finest all-in-one business software with a low cost of ownership," said Alexander. "The market continues to evolve and we're committed to 'e-automating' our independent dealers well into the future."